Voicepanel

Voicepanel: Revolutionizing Customer Research with AI

What is Voicepanel?

Voicepanel is an AI-powered platform designed to conduct customer research using AI agents. It helps businesses understand what real people think about their products, brands, or any other topic by enabling the collection of nuanced customer feedback through voice and video. Voicepanel allows for conducting hundreds of research sessions, ensuring decisions are made with confidence and backed by solid customer insights.

How does Voicepanel work?

Voicepanel automates the entire quantitative and qualitative research process from start to finish. Here’s a breakdown of how it works:

1. State Your Objectives: Users begin by uploading their assets and objectives. The system then drafts the research questions and frameworks.
2. Choose Your Audience: Select participants from your own customer base, access Voicepanel’s built-in panel of over 10 million consumers and professionals across 150+ countries, or integrate with third-party panels.
3. Watch Responses Roll In: Collect real-time feedback through voice, video, and text formats. The AI agents adapt the questioning based on responses, probing deeper into specific areas of interest.

Key Features and Benefits

Voicepanel offers a range of features that make customer research more efficient and insightful:

• Text, Voice & Video Formats: Collect feedback through intuitive voice and video experiences, capturing sentiment and emotion more effectively than traditional surveys.
• Adaptive Questioning: AI agents listen, observe, and adapt questions to probe deeper into areas of interest, mimicking qualitative researchers.
• Automatic Translation: Supports automatic translation of questions and responses in 29 languages, making it ideal for international research.
• Embeddable Stimuli: Easily include images, videos, audio files, websites, or prototypes for respondents to interact with.
• Screen Share Capture: Capture detailed feedback as users complete tasks within your product through screen sharing.
• Flexible Recruiting: Recruit participants from your own customer base, Voicepanel’s built-in panel, or integrate with third-party panels.
• Real-Time Reports: Get instant summaries of responses in your desired format.
• Quantitative Thematic Analysis: Use AI-powered analysis to automatically identify and quantify themes across responses, supported by quotes, audio, and video clips.
• Highlight Reels: Create video highlight reels to share key insights with stakeholders and team members.
• Chat with Your Data: Ask questions about your project and get instant, evidence-backed answers.
• Slack Integration: Receive responses directly in Slack for quick action and team collaboration.

Who is Voicepanel for?

Voicepanel is designed for:

• Product Teams: To test concepts, prototypes, and usability.
• Marketing Teams: To understand brand sentiment, test marketing assets, and gather website feedback.
• UX Research Teams: To conduct foundational research, churn interviews, and continuous discovery.

Use Cases

• Concept Testing: Discover which ideas resonate most with your target audience by collecting audio and video reactions.
• Prototype Testing: Gather detailed feedback on prototypes to refine product development.
• Usability Testing: Observe users interacting with your product and capture their feedback through screen sharing.
• Website Feedback: Understand user behavior and gather insights on website usability.
• Foundational Research: Explore customer needs, motivations, and pain points.
• Brand Sentiment: Measure how customers feel about your brand and identify areas for improvement.
• Churn Interviews: Understand why customers are leaving and identify opportunities to improve retention.
• Continuous Discovery: Continuously gather feedback to inform product development and marketing strategies.

Enterprise-Level Controls

Voicepanel offers customizable controls to align the platform with your organization’s specific needs. Users can use Voicepanel’s agents out of the box or customize system prompts for planning, probing, and analysis. Additionally, Voicepanel is SOC 2 Type II compliant and monitors enterprise security controls, ensuring data safety and privacy.

Why Choose Voicepanel?

• Faster Research: Achieve results up to 10x faster compared to traditional methods.
• Budget Efficiency: Reduce research costs by up to 1/3.
• Comprehensive Insights: Collect nuanced, qualitative feedback at scale.

Voicepanel is transforming how companies gather user feedback by providing a platform that enables detailed, AI-driven customer research. It’s an invaluable tool for product, marketing, and UX research teams looking to make data-driven decisions and build products that customers love.