Syncly

Syncly: The Customer Feedback Intelligence Platform

What is Syncly?

Syncly is a customer feedback intelligence platform that helps businesses transform raw customer feedback into structured, actionable insights. By employing a customer-centric approach, Syncly enhances overall customer satisfaction, boosts retention, and accelerates growth.

Key Features:

• Holistic Customer Intelligence: Quickly identify and address issues impacting customer experience.
• Proactive Churn Prevention: Proactively engage with at-risk customers with sentiment alerts.
• Precision Without Complexity: Self-training AI delivers unmatched granularity.
• Customer Centric Approach: Comprehensive analytics to identify product growth opportunities.
• Customizable Taxonomy: Intent-based Analysis and Automatic Classification allows you to analyze with autonomy and maximum accuracy, and uncover actionable opportunities effortlessly.
• Personalized Dashboard: Automate your VoC report with customizable dashboards and workflows. Visualize trends and get summaries, predictions, and tailored recommendations.
• Sentiment Analysis: Get holistic visibility across the entire user journey to identify at-risk customers before churn, allowing proactive action to improve retention.
• AI-Powered Intelligence: Leverage root cause analysis to uncover hidden patterns in your customer feedback, and Syncly AI to instantly answer critical business questions.
• Real-Time Alerts: Instantly detect and notify of negative feedback, prioritize high-impact issues, and flag overlooked emerging issues for swift action.
• Social Listening: Gain more accurate market insights with AI-enabled Noise Filter and Precision AI-analysis, enable teams to take impactful actions from social media feedback.
• One-click Integration: A single source of truth for all your customer touch points.

How to use Syncly?

1. Integrate Syncly with your customer touchpoints.
2. Customize your taxonomy for intent-based analysis.
3. Use personalized dashboards to visualize trends and get summaries.
4. Leverage sentiment analysis to identify at-risk customers.
5. Utilize AI-powered intelligence for root cause analysis.
6. Set up real-time alerts for negative feedback.
7. Utilize social listening for accurate market insights.

Why is Syncly important?

Syncly is important because it provides businesses with a customer-centric approach to understanding and acting on customer feedback. By leveraging AI, Syncly helps businesses to:

• Improve customer satisfaction
• Boost customer retention
• Accelerate business growth

Where can I use Syncly?

Syncly can be used by various teams across all industries, including:

• CX/CS teams
• Product teams
• Ops teams
• Leadership teams

Is Syncly secure?

Yes, Syncly has SOC 2 Type II certification to ensure maximum security and data privacy.