Loris

What is Loris?

Loris is an AI-powered conversation intelligence platform designed to transform customer conversations into actionable insights. It helps brands understand why customers are contacting them, how well their teams are resolving issues, and what drives churn or loyalty. By analyzing over a billion interactions, Loris provides data-driven insights to fuel growth, improve customer experiences, and inform smarter decisions.

How does Loris work?

Loris leverages proprietary AI models to analyze customer conversations across all channels, including human and AI agents. The platform automatically generates conversation intelligence by:

• Identifying the reasons for customer contact: Loris identifies the underlying reasons why customers are reaching out, helping businesses understand their customers' needs.
• Analyzing agent responses: The platform assesses how well agents are responding to customer inquiries, providing insights into agent performance.
• Measuring customer satisfaction: Loris gauges customer satisfaction levels based on their interactions, helping businesses improve the overall customer experience.

Key Features and Benefits:

• Conversation Review: Transforms the conversation review process into valuable data for better decision-making.
• Quality Assurance: Streamlines quality assurance processes.
• Bot Analytics: Provides insights into bot performance.
• Intent Tagging: Automates intent tagging to understand customer needs.
• CSAT Survey: Integrates with CSAT surveys to measure customer satisfaction.
• Agent Performance: Evaluates agent performance to improve service quality.
• Sentiment Analysis: Analyzes customer sentiment to identify potential issues.
• Summarization: Summarizes conversations for quick insights.
• Speech Analytics: Analyzes speech patterns to understand customer emotions.

Why Choose Loris?

• Fast Value: Loris can be implemented quickly, providing value in weeks instead of months. Its library of AI models eliminates the need for lengthy feedback cycles or model training.
• Focus on Customers: Loris handles the AI aspects, allowing businesses to focus on their customers. The Loris Data Science team continuously updates and improves the AI models.
• Improved Customer Insights: Loris helps businesses understand customer needs and improve their overall experience.
• Actionable Intelligence: By turning conversations into actionable intelligence, Loris helps businesses make data-driven decisions to drive growth and improve customer experiences.

Who is Loris for?

Loris is ideal for customer-obsessed brands, fintechs, retailers, telecom companies, and outsourcers. It's especially beneficial for:

• Fintechs and Financial Services: Loris helps fintechs get ahead of product and service inquiries, resolve issues quickly, measure accountholder experience, and spot emerging issues.

Validated Results from Loris Customers:

Loris has been battle-tested across hundreds of millions of real customer service conversations, resulting in:

• Improvement in average handle time.
• Increase in Customer Satisfaction (CSAT).
• Reduction in appeasement spend.

Omnichannel Integrations

Loris seamlessly connects with major customer service and interaction platforms to streamline workflows and enhance support across channels.

How to Use Loris?

1. Connect Loris to your existing customer service platforms.
2. Let Loris' AI models analyze your customer conversations.
3. Access the insights generated by Loris to improve your business.

Loris is SOC 2 Type 2 and GDPR compliant and ISO 27001 certified.