Typewise

What is Typewise?

Typewise is an enterprise-grade AI customer service platform designed to revolutionize how businesses handle customer interactions. By leveraging advanced AI technologies, Typewise automates routine tasks, reduces handling time by over 50%, and enhances customer satisfaction through intelligent, multilingual support.

Key Features of Typewise

AI Supervisor Engine

• Intelligent Service Orchestration: Routes every inbound request across email, chat, or messaging to the right AI or human agent for fast and accurate resolutions.
• Smart Human Handover: Seamlessly passes cases to human agents when needed, such as in highly complex situations or when dealing with upset customers.

AI Agents

• Autonomous Case Handling: Goes beyond scripted replies, enabling AI agents to "think" through each inquiry for smarter, more human-like interactions.
• Advanced Task Performance: Handles complex logic and decision-making, adapting messaging to each channel while upholding the brand’s unique tone.

AI Assistant

• Empower Agents with AI: Supercharges your team with an AI assistant that handles mundane tasks and continuously learns from your agents.
• Magic Reply: Auto-drafts email and chat responses using past messages, knowledge bases, and communication rules.
• Real-time Translation: Automatically translates incoming messages and responses into 26+ languages.

Knowledge & Actions Hub

• Seamless Integrations & Workflows: Quickly connects to existing knowledge, tools, and workflows in one platform.
• 200+ Ready-to-Use Connectors: Instantly syncs CRMs, ERPs, knowledge bases, websites, and APIs without heavy IT overhead.

Insights Hub

• AI-Powered Insights: Discovers patterns, detects anomalies, and turns conversations into actionable insights.
• Usage & Performance Analytics: Tracks time savings, ticket volume, AHT, and agent-specific metrics in real time.

How Does Typewise Work?

Typewise integrates seamlessly with your existing systems, providing a unified platform for managing customer interactions. The AI Supervisor Engine intelligently routes inquiries to the appropriate AI or human agent, ensuring quick and accurate resolutions. The AI Agents handle routine tasks autonomously, while the AI Assistant empowers human agents with tools like Magic Reply and real-time translation.

Why Choose Typewise?

• Efficiency: Reduces handling time by over 50%, allowing your team to focus on more complex tasks.
• Scalability: Easily scales with your business needs, supporting multiple channels and languages.
• Integration: Offers 200+ ready-to-use connectors for seamless integration with your existing tools and workflows.
• Insights: Provides AI-powered insights to help you understand customer behavior and improve service quality.

Who is Typewise For?

Typewise is ideal for enterprises looking to enhance their customer service operations. It is particularly beneficial for:

• Customer Service Teams: Looking to automate routine tasks and improve response times.
• Multinational Companies: Needing multilingual support to serve a global customer base.
• Businesses with High Ticket Volumes: Seeking to reduce handling time and improve efficiency.

Best Way to Implement Typewise

1. Book a Demo: Schedule a demonstration to see how Typewise can transform your customer service operations.
2. Integrate: Connect Typewise with your existing CRMs, ERPs, and knowledge bases.
3. Pilot: Start with a small pilot queue to test and refine the system.
4. Scale: Gradually expand the use of Typewise across your organization.

Customer Success Stories

• IVECO: Achieved a 25% workload automation, improving response times and customer satisfaction.
• DPD (Schweiz) AG: Reported a 30% increase in efficiency, with high acceptance due to AI training with historical customer communications.
• Planzer: Experienced a 19% increase in efficiency, providing personalized customer service while saving time.

Frequently Asked Questions

How much time can Typewise save my support team?

Enterprises typically see 50%+ agent time savings after deploying Typewise’s AI. Savings come from automatic ticket triage, suggested replies grounded in your knowledge base, and faster wrap-up (summaries, tagging, and dispositioning).

What ROI can we expect from Typewise?

Most enterprise companies report 5–10× ROI in year one through automated resolution and higher CSAT/NPS. Using the AI Assistant alone, companies typically see 3–4× ROI driven by reduced Average Handling Time (AHT) and more consistent first-time resolution.

How quickly can we go live?

Most teams go live in 1–2 days. Connect your inbox/CRM, ingest core knowledge sources, define hand-off criteria, and start with a small pilot queue before ramping.

What is a partial resolution?

A partial resolution is when the AI intentionally hands off a conversation to a human based on your criteria (e.g., low confidence, risk, or policy exceptions). The agent completes that step, then the AI resumes. Partial resolutions are tracked separately so you can see where humans add the most value.

Conclusion

Typewise is a powerful AI customer service platform that helps enterprises automate routine tasks, improve efficiency, and enhance customer satisfaction. With its advanced features and seamless integration capabilities, Typewise is the ideal solution for businesses looking to transform their customer service operations.