Samespace

Samespace: The Full-Stack CX Platform for the AI Age

What is Samespace?

Samespace is a comprehensive contact center platform that leverages AI to deliver high-performance customer experiences across all channels. It combines intelligent automation with human expertise, offering a full suite of tools to manage and optimize customer interactions.

Key Features and Benefits

• Origon AI: AI agents capable of executing complex workflows and integrating with CRMs, databases, and enterprise systems. These AI agents maintain complete customer history and intent, ensuring personalized and efficient service.
• Studio: A no-code workflow design tool that allows users to create and launch sophisticated customer journeys through a drag-and-drop interface. This provides flexibility and control without requiring coding expertise.
• Insights: Real-time operational intelligence, including live agent monitoring and AI-powered analytics, enabling data-driven decision-making and performance optimization.
• Apps: Seamless integration with existing systems such as CRM, telephony, and ticketing platforms, eliminating the need for custom builds and reducing deployment time.
• Developer Tools: Open APIs and serverless functions for building custom workflows.
• Built-in Telephony: Global call capabilities with local numbers in over 100 countries.
• Private Deployment: Options for on-premises or Samespace Cloud deployment with full feature parity.

How does Samespace work?

Samespace integrates AI-driven automation with a user-friendly interface. The platform streamlines customer interactions across multiple channels, ensuring efficient and personalized service. Here’s how each component contributes:

• AI Agents (Origon AI): Automate complex workflows, handle routine inquiries, and provide quick resolutions while retaining customer context.
• Workflow Studio: Enables users to visually design and deploy automated customer journeys without coding, improving responsiveness and personalization.
• Insights: Provides actionable analytics and real-time monitoring to optimize agent performance and operational efficiency.
• Integration Apps: Connects all critical business systems into a unified platform, ensuring seamless data flow and streamlined operations.

Why choose Samespace?

Samespace offers several compelling advantages for contact centers:

• Unified Platform: Eliminates the need for multiple tools by providing a complete suite of capabilities in one platform.
• AI-Powered Automation: Reduces manual tasks, allowing agents to focus on complex issues and improving overall efficiency.
• No-Code Workflow Design: Empowers users to quickly adapt and deploy customer journeys without requiring technical expertise.
• Seamless Integration: Connects with existing systems, reducing complexity and improving data flow.

Who is Samespace for?

Samespace is ideal for:

• Contact Centers: Seeking to enhance customer experience and improve operational efficiency.
• Businesses: Looking to automate customer interactions and streamline workflows.
• Organizations: Requiring seamless integration with existing systems and real-time operational insights.

Transform Your Customer Experience

Samespace helps businesses create exceptional customer experiences by combining the power of AI with human expertise. By automating routine tasks, providing real-time insights, and enabling seamless integration, Samespace empowers contact centers to deliver personalized and efficient service across every channel. Get started with Samespace to transform your customer experience in the AI age.