Risotto

What is Risotto?

Risotto is an AI-powered help desk designed specifically for IT teams. It automates up to 40% of internal tickets, providing smart routing, instant answers, and seamless integration with existing workflows. Unlike traditional ITSM tools that rely on keyword matching, Risotto understands the context behind questions, ensuring accurate and efficient resolutions.

Key Features of Risotto

• AI Ticket Deflection: Automatically handles tier 1 support requests, reducing the workload on IT teams.
• IGA Automation: Streamlines identity and access management processes.
• Slack Ticketing: Allows users to submit and resolve tickets directly within Slack.
• Knowledge Management: Continuously learns from responses to improve accuracy and efficiency.
• Unified Help Desk: Provides a centralized platform for managing support requests across departments.

How Does Risotto Work?

Risotto leverages advanced AI algorithms to understand the context of support requests. It captures relevant information, resolves issues end-to-end, and only escalates requests that require human intervention. This ensures that employees receive quick and accurate support without the need for additional interfaces or complex forms.

How to Use Risotto?

1. Integration: Risotto integrates seamlessly with existing corporate chat channels like Slack.
2. Automation: Set up automation rules to handle common support requests.
3. Monitoring: Track and monitor support requests through a unified dashboard.
4. Improvement: Continuously improve the system by reviewing and updating the knowledge base.

Why Choose Risotto?

• Efficiency: Automates up to 40% of internal tickets, reducing response times and improving productivity.
• Contextual Understanding: Goes beyond keyword matching to understand the context of support requests.
• Seamless Integration: Works within existing workflows, eliminating the need for additional interfaces.
• Audit-Ready: Maintains clean logs and ensures compliance with audit requirements.

Who is Risotto For?

Risotto is ideal for mid to large-sized organizations that:

• Use ticketing systems like Jira, Freshservice, or ServiceNow.
• Seek a smarter way to handle internal support requests.
• Want to improve knowledge management and automate tier 1 support.
• Need a solution that integrates seamlessly with existing workflows.

Best Way to Implement Risotto

To get the most out of Risotto, organizations should:

1. Identify Common Requests: Determine the most frequent support requests that can be automated.
2. Set Up Automation Rules: Configure Risotto to handle these requests automatically.
3. Train the AI: Continuously update the knowledge base to improve the AI's understanding and accuracy.
4. Monitor and Adjust: Regularly review performance metrics and adjust automation rules as needed.

Customer Success Stories

• Fundrise: Achieved a 59% automation rate for IT support issues.
• Hazel Health: Experienced a 4x increase in IT automation.
• Retool: Reduced SLA time by 55%.

Conclusion

Risotto is a powerful AI-driven help desk that transforms IT support by automating routine tasks, understanding context, and integrating seamlessly with existing workflows. It is an essential tool for organizations looking to improve efficiency, reduce response times, and enhance the overall support experience.