Patched

What is Patched?

Patched is an open-source workflow automation platform designed to help development and operations teams streamline their processes, reduce Mean Time To Resolution (MTTR), and improve First Call Resolution (FCR). It enables teams to automate incident resolution, update knowledge bases, and execute runbooks without needing to overhaul their existing toolsets.

How does Patched work?

Patched works by listening for trigger events from various sources, such as email, chat, alerts, or requests, just like a human team member would. These triggers initiate automated workflows that can perform a range of actions, from auto-triaging and deduplicating incidents to drafting replies, proposing fixes, and escalating issues with relevant context. The platform integrates with popular service desks and dashboards, ensuring seamless integration without migration efforts.

Key steps in a Patched workflow:

1. Trigger: Patched monitors for events from integrated systems.
2. Decide: The platform uses pre-defined rules and logic to determine the appropriate action.
3. Act: Patched executes the necessary steps to resolve the issue or fulfill the request.

Key Features of Patched

• Agentic Workflows: Automate repetitive tasks and processes.
• Reduced MTTR and Increased FCR: Resolve issues faster and improve first-call resolution rates.
• Privacy-First Automation: Ensure data privacy and compliance with explainable and auditable actions, approvals, logs, RBAC, SSO, PII controls, redaction, and data residency. Patched is SOC 2 compliant.
• Seamless Integrations: Integrates with popular service desks and dashboards like Slack, Zendesk, Jira, ServiceNow, Freshservice, and more.
• Flexible Deployment: Deploy self-hosted or managed versions, keeping keys and data within your cloud for maximum control.
• Powered by AI: Uses GPT-4o, Claude 4 Sonnet, and Gemini Flash 2.5 for intelligent automation.

Why Choose Patched?

• No Trade-offs: Patch faster without compromising on security or compliance.
• Explainable and Auditable Actions: Every action is logged and can be audited.
• Pay-per-Resolution Pricing: Only pay for successful resolutions, not per seat.

Who is Patched for?

Patched is ideal for:

• Development Teams: Automate routine tasks and improve incident response times.
• Operations Teams: Streamline IT operations and reduce manual effort.
• IT Professionals: Enhance productivity and maintain service level agreements (SLAs).

Patched helps in automating various tasks, including:

• Resolving tickets
• Updating knowledge bases
• Executing runbooks
• Auto-triaging incidents
• Deduplicating incidents
• Drafting replies
• Proposing fixes
• Escalating issues

Integrations

Patched offers a wide range of integrations, including:

• Slack
• Zendesk
• Jira
• Hugging Face
• ServiceNow
• Freshservice
• GitLab
• GitHub
• AWS
• Anthropic
• SonarQube
• Semgrep
• Meta
• OpenAI
• Mistral
• MS Teams
• Okta
• Active Directory
• Zoho Desk
• StatusPage
• Bitbucket

Pricing

Patched offers transparent pricing with a pay-per-resolution model:

• Pro: Starting at $0.59 per resolution workflow, including unlimited runbooks and users, service desk integration, chat, email, and webhook triggers.
• Enterprise: Tailored pricing with self-hosting, custom SLAs, and dedicated support channels.

How to Get Started with Patched

1. Book a Demo: Schedule a live demo to see Patched in action.
2. Sign Up: Choose the pricing plan that fits your needs.
3. Integrate: Connect Patched with your existing tools and services.
4. Automate: Start automating your workflows and improving your team's efficiency.

In Conclusion

Patched is a robust workflow automation solution that empowers dev and ops teams to streamline processes, reduce MTTR, and improve FCR. With its privacy-first approach, seamless integrations, and flexible deployment options, Patched offers a compelling solution for organizations looking to enhance their IT and operations workflows. Whether you're a small startup or a large enterprise, Patched can help you patch the gaps in your enterprise IT and operations, enabling you to deliver better service and drive greater efficiency.