Keep

What is Keep?

Keep is an open-source AIOps (AI for IT Operations) and alert management platform designed to help teams manage alerts in complex IT environments. It focuses on leveraging AI to improve IT operations by reducing alert fatigue, automating workflows, and providing a single pane of glass for managing alerts.

How does Keep work?

Keep integrates with various systems, including monitoring tools, incident response management (IRM) platforms, ticketing systems, source control, change management, and CMDB. Here's a breakdown of how it works:

• Integration: Keep offers bi-directional integrations with a wide range of tools, ensuring alerts and signals stay synchronized.
• Collection & Query: It provides a unified view of alerts using a Common Express Language for advanced querying, slicing, and data analysis. Rule-based grouping helps reduce noise and improve data clarity.
• Automation: Keep's workflow engine, similar to GitHub Actions, allows users to automate tasks such as querying MySQL, enriching alerts with query results, updating Jira tickets, and executing Python scripts.
• AIOps for Real (Enterprise Only): The Enterprise version of Keep provides alert correlation based on past incidents and a knowledge base, using AI to continuously improve its performance.

Key Features and Benefits

• Open-Source: Keep is an open-source tool, giving users the flexibility to self-host and customize it to their specific needs.
• Integrations: It integrates with over 110 providers, including popular tools like AppDynamics, Datadog, Jira, and PagerDuty.
• Workflow Automation: Automate tasks to reduce manual effort and improve response times.
• Alert Correlation (Enterprise): AI-driven alert correlation helps identify high-level incidents and reduce alert fatigue.
• Single Pane of Glass: Provides a unified view of alerts from different systems, making it easier to manage and analyze them.

Why choose Keep?

• Reduce Alert Fatigue: By correlating alerts and automating tasks, Keep helps teams focus on critical issues and reduce the noise.
• Improve Incident Response: Faster incident detection and resolution through automated workflows and enriched alerts.
• Optimize IT Operations: Keep allows you to automate routine tasks, freeing up your team to focus on more strategic initiatives.
• Cost-Effective: As an open-source solution, Keep can be a cost-effective alternative to proprietary AIOps platforms.

Who is Keep for?

Keep is suitable for:

• SREs (Site Reliability Engineers)
• Operators
• Engineers
• Startups
• Global Enterprises

In essence, it caters to any team dealing with alerts in complex environments and seeking to leverage AI for IT operations.

How to use Keep?

1. Integrate: Connect Keep with your existing monitoring, IRM, ticketing, source control, change management, and CMDB systems.
2. Collect & Query: Utilize Keep's Common Express Language to query, slice, and analyze alerts.
3. Automate: Use the workflow engine to automate tasks and enrich alerts with additional information.
4. (Enterprise Only) AIOps: Leverage AI-driven alert correlation and summarization to improve incident response.

Keep Cloud

Keep also offers a cloud-based version of their platform. You can even check the quality metrics of your alerts and provider health without signing up.

Optimizing Your ITOps Stack

Keep helps optimize your ITOps stack by:

• Seamlessly integrating with existing systems.
• Automating alert correlation into high-level incidents.
• Reducing noise and alert fatigue.
• Lowering MTTx (Mean Time to Resolution, Mean Time to Detection, etc.).

By choosing Keep, teams can efficiently manage alerts, reduce alert fatigue, automate workflows, and ultimately improve the overall reliability of their IT infrastructure. With its open-source nature and powerful AI capabilities, Keep is a valuable tool for modern IT operations.