Regal

What is Regal?

Regal is an innovative Voice AI Agent Platform designed to transform how businesses handle customer interactions. By leveraging advanced AI technology, Regal enables companies to build, deploy, and manage AI agents that handle voice calls more effectively than traditional human agents. These AI agents excel in areas like customer support, lead qualification, scheduling, and collections, delivering exceptional results such as a 97% containment rate for inbound support calls and zero-second wait times. Whether you're in retail, healthcare, financial services, or home services, Regal's platform automates critical phone interactions, reducing costs by up to 80% while maintaining high customer satisfaction scores over 90%.

Focused on enterprise needs, Regal stands out by creating AI agents that feel remarkably human. They support natural conversations, handle interruptions, and adapt to topic changes without frustration. With support for over 30 languages and hundreds of accents, Regal ensures global accessibility. Businesses can personalize interactions using real-time customer data from integrated CRM systems, making every call feel tailored and relevant.

How Does Regal Work?

Regal operates as a comprehensive platform that integrates seamlessly with existing tech stacks, including contact center software (CCaaS), CRMs, and more via SIP trunks, APIs, and over 40 pre-built integrations. The process begins with building your AI agent using the intuitive drag-and-drop orchestration tools. Once created, deploy it across multiple channels: voice via WebRTC or traditional calls, messaging through SMS/MMS, or digital interfaces like email and web chat.

Key to its functionality is the AI agent's ability to process conversations in real-time. For instance, in customer support scenarios, the agent triages issues and routes calls to the appropriate department, achieving a 90% containment rate as seen in retail electronics support cases. In lead qualification, such as for legal consultations after car accidents, Regal's agents assess needs and set appointments at a 44% rate. The platform's low-latency responses ensure smooth, natural dialogues, mimicking human agents but without the limitations of fatigue or absences.

Post-call, Regal provides robust Conversation Intelligence, including transcription, sentiment analysis, summaries, dispositions, and keyword extraction. This allows businesses to monitor live conversations, set performance goals, and conduct automated quality assurance. Native A/B testing features enable continuous refinement, ensuring agents evolve based on real data to optimize outcomes like retention rates (up to 50% in education) or conversion rates (35% in moving services).

Security is paramount; Regal's enterprise-ready design includes privacy measures where LLM partners cannot train on or store your data, complying with industry standards.

Core Features of Regal

Regal's platform is packed with features that drive business efficiency:

• AI Agent Builder: Easily construct custom agents for specific use cases like bookings, ecommerce support, or payment collections.
• Journey Builder: Orchestrate complex customer journeys with drag-and-drop tools, automating multi-step interactions.
• Branded Caller ID and Sales Dialer: Enhance trust with recognizable caller IDs and proactive outbound dialing for sales and reminders.
• Omnichannel Support: Build once and deploy everywhere—voice, messaging, or digital channels—for unified customer experiences.
• Real-Time Personalization: Pull data from CRMs to customize responses, boosting engagement and satisfaction.
• Analytics and Insights: Track metrics like CSAT, containment rates, and speed-to-lead, with tools for ongoing improvement.

These features eliminate hold times, scale to handle increased volumes effortlessly, and operate like scalable software, adapting to any business scale.

Use Cases and Practical Value

Regal shines in diverse industries, proving its versatility:

• Customer Support: A 55-year-old retail customer calling about electronics issues gets triaged efficiently, reducing resolution times.
• Healthcare: Agents qualify prospects for elder care (66% transfer rate) or prep patients for surgery (96% satisfaction).
• Financial Services: Homeowners seeking loans are qualified and booked at 62% rates, while graduates refinance student loans at 58%.
• Home Services: Fence installation quotes are provided 4x faster, and moving services upsell insurance at 35% conversion.
• Education: Retain at-risk students by addressing missed sessions, achieving 50% retention.

The practical value is clear: businesses save on operational costs, improve response times, and elevate customer experiences. For example, one testimonial highlights how Regal raised CSAT scores beyond expectations in membership support. By automating routine calls, teams focus on high-value tasks, leading to better outcomes in sales pipelines and customer loyalty.

Who is Regal For?

Regal is ideal for consumer enterprises seeking to automate voice-based interactions without sacrificing quality. It's suited for mid-to-large businesses in sectors like retail, healthcare, finance, education, and services, where high-volume calls are common. Decision-makers in operations, sales, and customer service will appreciate its ease of integration and measurable ROI—such as 80% cost reductions and 4x faster leads. Even smaller teams can start with a single agent and scale as needed.

If your business struggles with missed calls, long wait times, or inefficient follow-ups, Regal provides a reliable solution. Its always-available agents ensure no opportunity is lost, delighting customers 24/7.

Why Choose Regal?

In a crowded AI landscape, Regal differentiates with human-like performance, proven metrics (e.g., 97% containment, 96% satisfaction in reminders), and flexible deployment. Unlike rigid chatbots, Regal's voice agents handle complex, nuanced conversations across channels. The platform's focus on security, compliance, and data privacy builds trust, while intuitive tools make it accessible even for non-technical users.

Businesses choose Regal for its end-to-end capabilities: from building to monitoring, all in one secure ecosystem. Ready to automate your calls? Request a demo to experience how Regal can treat your customers like royalty, driving growth and efficiency.

For more details on pricing, integrations, or comparisons (e.g., Regal vs. Sierra or Decagon), explore the platform's resources and documentation.