Jio Haptik

Jio Haptik: The AI Agent Platform for Enterprise Customer Experience

What is Jio Haptik? Jio Haptik is an AI agent platform designed to help businesses build enterprise-grade customer experience solutions. It enables the creation of conversational AI agents that can understand, interact, and enhance customer experiences, mimicking human interactions but with greater scalability and efficiency.

How does Jio Haptik work?

Jio Haptik leverages advanced AI models, including GPT, Llama, and Claude, to create AI agents tailored to specific business needs. These agents can be deployed across multiple channels such as web, chat, and voice, providing seamless customer engagement. The platform supports over 100 languages, ensuring global communication capabilities.

Key Features and Benefits

• AI Voice Agent: Automate phone support with intent detection and context-aware responses.
• AI Support Agent: Streamline customer support without pre-built journeys.
• AI Sales Agent: Enable smart purchases with tailored recommendations.
• AI Booking Agent: Drive bookings and reservations effortlessly.
• AI Lead Qualification Agent: Capture qualified leads for personalized engagement.
• Flexible Model Selection: Choose the best AI model for your business needs.
• Omnichannel Engagement: Deploy agents across web, chat, voice, and other channels.
• Multilingual Support: Support over 100 languages for global reach.

Leveraging Enterprise Data

Jio Haptik allows businesses to fine-tune their AI agents using their enterprise knowledge base, including PDFs, DOCX, PPTX, CSVs, and website content. This ensures maximum accuracy and relevance in agent responses.

• Maximum Accuracy: Improve AI agents' accuracy by combining multiple RAG (Retrieval-Augmented Generation) systems for easy information retrieval from documents and websites.
• Smart Recommendations: Accurately recommend products to customers using insights from your product catalog.

AI + Human Collaboration

Jio Haptik empowers AI agents to collaborate with human agents, ensuring high-touch support scenarios are handled efficiently. The platform offers:

• Omnichannel Agent Inbox: Centralize agent support for seamless interaction tracking.
• Seamless Handoff: Escalate complex queries to human agents for faster resolution.
• Integration: Works with preferred live chat tools or Haptik’s built-in tool.

Analytics and Insights

The platform provides custom dashboards that offer a comprehensive view of agent performance. This allows businesses to optimize resources and streamline customer support.

• Identify Key Trends: Discover common user questions to understand customer needs better.
• Stay on Top of Metrics: Monitor first-time resolution, customer satisfaction, and NPS.

Core Pillars of Jio Haptik

Jio Haptik's agentic systems operate on key principles to drive business value:

• Leverage the Web: Enhance AI intelligence by using real-time web information while staying on-brand.
• Optimize Costs: Minimize LLM (Large Language Model) calls with an advanced caching system.
• Orchestrate Multiple Systems: Unify tools and databases into a single workflow.
• Power Multi-Step Actions: Enable users to accomplish multiple tasks in one command.

Why Choose Jio Haptik?

• Decade of AI Expertise: Built on a decade of experience in conversational AI for enterprises.
• Robust Security: Complies with ISO, GDPR, CCPA, CPRA, CyberGRX, and FIPS 140-2.
• Strategic Partnerships: Partners with OpenAI & Microsoft for access to cutting-edge AI features.

Who is Jio Haptik for?

Jio Haptik is ideal for enterprises in retail, eCommerce, fintech, and other industries looking to enhance their customer experience through AI-powered automation. It's suited for businesses seeking to improve support efficiency, drive sales, and provide personalized customer interactions.

Use Cases

• Customer Support Automation: Automate responses to common customer inquiries.
• Sales and Recommendations: Provide tailored product recommendations to drive sales.
• Booking and Reservations: Streamline booking processes for services and events.
• Lead Qualification: Identify and capture qualified leads for sales engagement.

How to use Jio Haptik?

1. Sign Up: Contact Jio Haptik to get a demo and discuss your business needs.
2. Data Integration: Integrate your enterprise knowledge base with the platform.
3. Agent Configuration: Configure your AI agents using the no/low-code builder.
4. Deployment: Deploy agents across your preferred channels (web, chat, voice).
5. Monitor and Optimize: Use analytics dashboards to monitor performance and optimize agent behavior.