Ordemio

What is Ordemio?

Ordemio is an AI customer support agent designed to integrate seamlessly with your existing help desk software, such as Intercom, Zendesk, Discord, and Slack. It's tailored for SaaS and tech companies, providing instant and accurate support 24/7.

How does Ordemio work?

Ordemio uses the latest ChatGPT model enhanced with your custom data to provide secure and precise responses to customer inquiries. It resolves support tickets end-to-end, offering human-like replies in your company's tone and language. The AI agent understands customer context, digs deep into your knowledge base, and troubleshoots complex issues.

Key Features:

• Seamless Integration: Works with Intercom, Zendesk, Discord, Slack, and other help desk software.
• Custom Knowledge: Uses your data to provide accurate, knowledge-based answers.
• Human-Like Replies: Responds in your company's tone and language.
• No Hallucinations: Only provides answers aligned with company policies.
• Seamless Human Handoff: Allows human agents to take over when needed.
• Action Execution: Intelligently uses your tools, MCP servers, or APIs.
• AI Troubleshooting: Understands issues, guides users, and escalates with context.
• Multilingual Support: Supports 95+ languages.

Why choose Ordemio?

• Optimized for SaaS and Tech: Understands customer's context and automates routine operations.
• Resolve Support Tickets End-to-End: Provides secure, precise responses, reducing your team's ticket volume.
• Enhance Onboarding and Retention: Helps customers discover, learn, and implement your products.
• Provide Cross-Platform and Multilingual Care: Reach customers in their native language on your website, product, or Discord community.
• Easy to Set Up and Maintain: No need for a dev team or months of work to launch your agent.

How to use Ordemio?

1. Import Data: Gather data from help center, website, files, Google Docs, YouTube, and API docs.
2. Adjust Behavior: Configure the agent using plain, human language.
3. Customize Appearance: Tailor the look and feel to match your brand.
4. Embed and Integrate: Seamlessly integrate with your existing tools.
5. Analyze Performance: Use conversation quality metrics, summaries, and topic classification to gain insights.

Who is Ordemio for?

Ordemio is designed for SaaS and tech companies that:

• Have complex products requiring extensive documentation.
• Offer freemium or free trials and need to provide instant support.
• Have underused resources like knowledge bases, documentation, or online courses.

Pricing

Ordemio offers simple and fair pricing, starting at $49/month for the Startup plan. They also offer Growth and Elite plans with custom pricing.

• Startup: $49/month, 1 AI Agent, 500 answers/month.
• Growth: From $299/month, 3 AI Agents included, 3,000 answers/month.
• Elite: Custom pricing, unlimited AI Agents and answers.

Customer Testimonials

• Stefan Frot, Product Manager: "A true gamechanger. Since partnering with Ordemio, we've been able to assist our clients and students more efficiently."
• Nick Chen, CEO: "I'm highly impressed with the functionality so far...The results from our testing have been outstanding."
• Jason Crutzen, Growth Manager: "Ordemio has enabled us to provide real-time answers to our customers' questions...The feedback has been overwhelmingly positive."
• Rebeca Smith, Head of Customer Success: "I've experimented with numerous tools to aid my customer support team, but none delivered the desired results."

Best way to improve customer support?

The best way to improve customer support is by leveraging AI solutions like Ordemio. It provides instant, accurate support, enhances onboarding, and offers multilingual care, all while reducing costs and improving agent productivity.

In conclusion, Ordemio is a powerful AI customer support agent designed to streamline your customer service operations. With its seamless integration, custom knowledge, and human-like replies, it offers a cost-effective solution for SaaS and tech companies looking to scale their support and enhance customer satisfaction. By using Ordemio, you can automate up to 70% of frontline tickets, reduce support queries, and improve agent productivity, ultimately leading to a better customer experience and increased CSAT scores.