Mendable
Overview of Mendable
Mendable: AI Chat Infrastructure for Technical Sales and Support
What is Mendable? Mendable is an AI-powered platform designed to help businesses build AI chat applications using their existing technical resources. It enables companies to train a secure AI on their documentation, knowledge base, and other technical content to answer customer and employee questions efficiently.
How does Mendable work?
Mendable works by ingesting, customizing, and deploying AI chat applications with minimal code. Here’s a breakdown of its functionality:
- Data Ingestion: Mendable allows you to connect various data sources, including Google Drive, Salesforce, Zendesk, and more, using secure data connectors via OAuth 2.0. The platform supports managed ingestion through a simple online GUI and API.
- Model Customization: The platform supports GPT-3.5-Turbo and GPT-4, with more base models coming soon. You can customize the model through answer correction, custom prompt edits to prevent hallucinations, and maintain voice and format requirements. The platform also provides continuous training by allowing users to correct wrong responses.
- Deployment: Mendable offers components for React and Vanilla JS, making it easy to deploy internally or externally. The API allows querying data from anywhere.
Key Features of Mendable
- Just-in-time Answers: Mendable provides quick and accurate answers to customer and employee questions, reducing the workload on support teams.
- Enterprise-Grade Security: The platform is SOC 2 Type II certified and offers features like SSO (SAML, OIDC, OAuth), RBAC, BYOK/BYOM, and rate limiting.
- Data Connectors: Mendable supports over 20 data connectors, allowing you to easily integrate various data sources.
- Customizable Models: You can customize your AI model by correcting answers, editing prompts, and keeping data updated with CRON jobs and webhooks.
- Tools and Actions: Mendable allows you to integrate with any API, giving your AI access to tools for augmentation and actions for automation.
- Verified Sources: Reduces hallucinations by grounding answers with sources from your documentation.
- Insights from Usage: Mendable provides insights into user queries, real-time interactions, and satisfaction levels, allowing you to fine-tune your model for optimized responses.
Use Cases for Mendable
- Docs & Knowledge Base: Reduce tickets and activation times by providing an AI assistant for your documentation.
- Customer Success Enablement: Increase retention by using a technical AI copilot.
- Sales Enablement: Build trust with prospects by using a technical AI copilot.
- Product Copilot: Speed up adoption with a technical assistant in your app.
Who is Mendable for?
Mendable is designed for a wide range of users, including:
- Small Startups to Fortune 500 Companies: Mendable's scalable infrastructure can support businesses of any size.
- Product Teams: Mendable can provide a direct source of user feedback, questions, and problems.
- Support Teams: By automating answers to common questions, Mendable reduces the workload on support teams.
- Sales Teams: Mendable enables sales teams to build trust with prospects by providing quick and accurate answers to technical questions.
Why Choose Mendable?
- Reduces Hallucinations: By providing verified sources, Mendable reduces the chances of the AI generating incorrect or misleading answers.
- Enterprise-Grade Security: Mendable offers robust security features to protect your data and ensure compliance.
- Easy to Deploy: With components for React and Vanilla JS, Mendable can be deployed internally, externally, or both.
- Provides Insights: Mendable offers insights into user interactions, allowing you to fine-tune your AI model for optimized responses.
How to Use Mendable?
- Sign Up: Create an account at mendable.ai.
- Create a Project: Set up a new project in the Mendable dashboard.
- Connect Data Sources: Integrate your documentation, knowledge base, and other technical resources.
- Customize the Model: Train the AI model by correcting answers and editing prompts.
- Deploy: Use the Mendable components to deploy the AI chat application on your website or application.
Pricing
Mendable offers a free plan with 300 message credits. Custom plans are available for enterprises with special feature requests.
Mendable: AI Chat Infrastructure built for production
Mendable's integration on Nylas is a goldmine of data. Now, the product team has a direct source of user feedback, questions, and problems. It's amazing! Saif Khan - Product @ Nylas
Enterprise ready out of the box
Verified Sources Reduce hallucinations by grounding answers with sources from your documentation
Enterprise Grade Security Our platform is built for enterprises in mind. We provide RBAC, bring your own model, and SLAs
Ready for the whole team Mendable supports single-sign-on so your entire team can train, manage your custom AI
AI Task and Project Management AI Document Summarization and Reading AI Smart Search AI Data Analysis Automated Workflow
Best Alternative Tools to "Mendable"
Helpjuice: Knowledge Base Software trusted by 130,000+ users from Amazon, Hertz, Shipt. Streamline support, boost productivity with AI-powered search and content creation. Start free 14-day trial.
eDesk is an AI-powered eCommerce customer support software that unifies support channels, automates responses, and streamlines workflows, helping businesses improve customer satisfaction and drive sales.
bot9 is an AI chatbot builder that automates customer support by training a secure AI on your technical resources. It provides 24/7 multilingual support and integrates with various platforms.
myReach provides AI solutions for business, including knowledge management with myKnowledge and AI agent support with myGenie. Simplify information access and enhance customer service.