eDesk

eDesk: The AI-Powered eCommerce Helpdesk for Smarter Support

What is eDesk?

eDesk is an AI-powered eCommerce helpdesk software designed to streamline customer support, drive loyalty, and help businesses grow across all their sales channels. It empowers teams to deliver top-tier support, automate responses, and improve customer satisfaction using intelligent customer engagement.

How does eDesk work?

eDesk works by unifying customer support channels, order data, and AI-driven automations into a single platform. Key features include:

• Smart Inbox: Uses AI to group similar tickets for faster response times.
• AI Chatbot: Provides 24/7 real-time automated support for product, order, and more.
• AI Automations: Intelligent ticket routing, automated replies, and sentiment analysis to streamline support.
• Smart Reply: Delivers quick, accurate answers for seamless customer communication.
• Customer View: Quick access to customer order and conversation history.
• Pre-sales Support: Help shoppers buy with confidence, answering product questions using your inventory, pricing, and knowledge base.
• Knowledge Base: Reduces customer queries by up to 30% with published articles on your website.
• Measure: Powerful built-in reports provide insights into key metrics for support, customers, products, and sales.
• Reviews: Enhances brand reputation with automated review requests and management of negative feedback.

Who is eDesk for?

eDesk is designed for eCommerce sellers who want to:

• Cut support times in half
• Increase sales
• Build customer loyalty
• Scale their support operations efficiently

Why choose eDesk?

eDesk provides seamless, intelligent, and scalable support by leveraging AI to transform eCommerce support. It offers:

• Exceptional eCommerce Customer Support: Simplifies support with a single place to handle every customer message, complete with order details, product info, pricing, and shipping updates.
• Empowering Teams: Equips agents to deliver great support instantly, driving sales and improving customer engagement.
• Seamless Integrations: Connects with 300+ leading apps across various sales channels.

Key Benefits of Using eDesk

• Increased Sales: Pre-sales support helps shoppers buy with confidence, closing more sales.
• Improved Efficiency: AI automations and Smart Inbox streamline support, reducing agent handling time.
• Enhanced Customer Satisfaction: Quick and accurate replies delight customers and build loyalty.
• Scalable Support: eDesk scales with your business, ensuring you can handle growing support volumes without sacrificing quality.

Customer Success Stories

• Sennheiser: Slashed response times by 61% as new ticket volumes surged by 24%.
• WaveSpa: AI Chatbot answers 70%+ of customer queries instantly.

How to use eDesk?

1. Start with a 14-day free trial.
2. Connect your eCommerce platforms and integrate with your favorite apps.
3. Configure AI automations and set up your knowledge base.
4. Start providing smarter support and driving sales.

eDesk helps you streamline support, drive loyalty, and grow your business – everywhere you sell. It's the AI-powered eCommerce helpdesk that empowers you to deliver exceptional customer support and achieve your business goals.