Octocom

Octocom: AI-Powered Customer Support Solution for E-commerce

What is Octocom? Octocom is an AI-first customer service solution designed specifically for e-commerce businesses. It provides exceptional pre-sale and post-sale experiences by leveraging omnichannel AI agents. Octocom aims to upgrade your support, unleash the power of AI, accelerate response times, and boost customer satisfaction.

Key Features and Benefits:

• AI-Powered Automation: Octocom automatically handles 90% of support tickets, decreasing costs and improving efficiency while providing instant, human-level support 24/7.
• Omnichannel Support: Seamlessly handles inquiries across email, Instagram, Messenger, WhatsApp, SMS, and other popular channels.
• Intelligent Upselling: Increase average order value with AI-powered upselling, engaging customers with personalized messages triggered by specific actions.
• Shopping Consultant: Simplifies purchasing by helping customers understand and choose the right products, increasing conversion rates.
• Human-Like AI: Forget robotic chatbots. Octocom's AI delivers natural, human-like conversations that align with your brand's personality.
• Integration with Help Desks & E-commerce Platforms: Octocom connects with help desks like Gorgias and Zendesk, and integrates with e-commerce platforms to stay up-to-date with product catalogs, discounts, articles, and orders.

How does Octocom work?

Octocom leverages a combination of AI and integrations to deliver a comprehensive customer support experience. It starts by:

1. Integrating with your existing systems: Octocom connects to your help desk, e-commerce platform, and other relevant tools.
2. Understanding Customer Inquiries: The AI analyzes customer questions and provides instant resolutions to common problems.
3. Automating Resolutions: Octocom automates resolutions for tasks like order tracking, returns and refunds handling, and complaints handling.
4. Intelligent Handoff: For complex issues, Octocom seamlessly hands off the case to a human agent, providing all the crucial context.
5. Providing 24/7 Support: Octocom provides always-on assistance, answering customer questions and providing help anytime.

Why is Octocom important?

In today's competitive e-commerce landscape, providing excellent customer support is crucial. Octocom helps businesses:

• Reduce Costs: By automating support tickets, Octocom frees up human agents to focus on higher-value interactions.
• Increase Efficiency: Automate common tasks and provide instant resolutions to customer inquiries.
• Improve Customer Satisfaction: Deliver 24/7, human-like support across multiple channels.
• Increase Sales: Upsell and cross-sell products with AI-powered recommendations.

Who is Octocom for?

Octocom is ideal for e-commerce businesses of all sizes that want to:

• Improve customer support.
• Reduce costs.
• Increase sales.
• Provide a better customer experience.

Octocom’s Impact – Real World Examples:

• Tolink: Automated 87% of inquiries, saved 570 hours per month, and increased CVR by 32%.

Key Benefits in Detail:

• Order Tracking: Automate order tracking inquiries, providing customers with real-time updates on their shipments.
• Returns & Refunds: Streamline the returns and refunds process, making it easier for customers to return unwanted items.
• Complaints Handling: Automate the handling of customer complaints, providing quick and efficient resolutions.
• Product Recommendations: Recommend relevant products to customers based on their browsing history and purchase behavior.
• Product Inquiries: Answer customer questions about products, providing them with the information they need to make informed purchase decisions.
• Product Comparisons: Help customers compare different products, making it easier for them to choose the right one.

How to use Octocom?

Getting started with Octocom is simple. Here are the basic steps:

1. Sign up for an account.
2. Connect your e-commerce platform.
3. Integrate with your help desk.
4. Customize your AI agent.
5. Start automating your customer support.

Frequently Asked Questions:

• Which eCommerce platforms does Octocom support? Octocom supports a variety of eCommerce platforms, including custom ones.
• How long does it take to get started? You can automate customer support in under 2 weeks.
• How is Octocom different from other chatbots? Octocom uses human-like AI that aligns with your brand's personality. It proactively solves problems and automates resolutions.

Cut Costs & Win More Customers:

Octocom matches your brand voice, provides 24/7 instant support, automates smart actions, is fully customisable, provides smart analytics, and is multilingual, ensuring a top-notch customer support experience.