Marvin

What is Marvin?

Marvin is an AI-native customer feedback repository designed to unify scattered customer data into actionable intelligence. It's a platform that helps organizations centralize customer feedback, accelerate analysis with AI, and unlock a searchable repository of customer knowledge.

How does Marvin work?

Marvin works in three key steps:

1. Centralize all customer feedback: Marvin auto-stores active research like interviews and passive feedback in one secure place.
2. Accelerate analysis with AI: The platform speeds up research and surfaces deep customer insights in minutes using AI-powered workflows.
3. Unlock your customer knowledge hub: Marvin instantly connects everyone in your organization to a searchable repository of actionable customer truth.

Key Features and Benefits

• Meeting recorder & AI note-taker: Directly capture meetings and get automated notes.
• AI moderated interviewer: Conduct in-depth interviews at scale.
• Ask AI: Chat with your data and get instant insights.
• Deep research: Get structured, in-depth reports in minutes.
• Searchable knowledge repository: Scale customer understanding across the organization.
• Survey, CSAT & NPS analysis: Close the feedback loop with actionable insights.
• Support ticket & sales calls analysis: Proactively identify and solve experience gaps.
• Native integrations: Connect seamlessly with the tools you already use, such as Slack.
• PII redaction: Automatically protect sensitive personal information.
• AI-driven research digests: Auto-update stakeholders on the latest research findings.

Who is Marvin for?

Marvin is built for various roles, including:

• UX Researchers: Accelerate research lifecycles, share findings across teams, and build institutional customer knowledge.
• Designers: Understand customer needs and pain points to create user-centered designs.
• Product Managers: Make data-driven decisions based on customer feedback.
• Management Consultants: Leverage customer insights to drive strategic recommendations.
• Leaders: Foster a user-centric company culture.

Why Choose Marvin?

• Centralized Customer Data: Consolidates all customer feedback in one secure place, eliminating data silos.
• AI-Powered Analysis: Accelerates research and surfaces deep customer insights in minutes.
• Actionable Insights: Transforms customer feedback into actionable intelligence for smarter decision-making.
• Scalable Customer Understanding: Enables everyone in the organization to access and leverage customer knowledge.

Real-World Examples and User Testimonials

• Microsoft: "There is no product on the market that is better at helping analyze and synthesize customer interviews."
• Pantheon: "Marvin has become our nerve center for qualitative data, offering a centralized, accessible, and aesthetically pleasing Insight Engine."
• Razorpay: "Marvin has helped Razorpay build the right things, 10x faster. Marvin has single-handedly taken care of analyzing, summarizing and propagating user feedback."

Pricing

Marvin offers different pricing plans:

• Free: For 2 users with usage limitations.
• Essentials: $50/user/month (minimum 5 users, billed annually).
• Standard: $100/user/month (minimum 5 users, billed annually) with unlimited usage.
• Enterprise: Custom pricing with unlimited users & usage.

Security and Compliance

Marvin is SOC 2 Certified, ISO 27001 Certified, GDPR Compliant, HIPAA Certified, and NIST AI RMF compliant, ensuring data security and privacy.

How to use Marvin?

1. Book a demo: Schedule a demo to explore how Marvin works and see if it's the right fit for your organization.
2. Sign up: Create an account and start centralizing your customer feedback.
3. Explore features: Use the various tools and features to analyze customer data and generate insights.

By using Marvin, businesses can build a user-centric company culture by gathering, analyzing, and sharing customer feedback effectively. It's a valuable tool for product development, UX research, and overall business strategy.