Lucidya

Lucidya: AI-Powered Customer Experience Management for the Arab World

What is Lucidya? Lucidya is a leading AI-powered platform designed specifically for brands in the Arab world to manage customer experience across digital channels. It offers a comprehensive suite of tools to listen to, engage with, and delight customers, leveraging top-tier AI and Natural Language Understanding (NLU) capabilities.

How does Lucidya work?

Lucidya works by:

• Listening to Every Customer Touchpoint: Capturing customer data across all channels to build rich and unique customer profiles.
• Analyzing Arabic and English Data: With 92% accuracy across AI models, including sentiment, themes, and gender analysis.
• Turning Signals into Actions: Centralizing customer communication for faster resolution and personalized customer service.

Key Features and Benefits

• OmniServe: Centralizes customer communication for faster resolution and personalized customer service.
• Social Listening: Monitors brand activities and market performance across all social channels.
• Lucidya Omnichannel: Tunes into the voice of the customer at any digital touchpoint.
• Profiles: Captures customer data across all channels to build rich and unique customer profiles.
• Survey: Uncovers unique insights based on sentiment analysis and customer feedback.
• Support for Multiple Platforms: Manages customer interactions across various channels by integrating with tens of APIs.

Why Choose Lucidya?

• Best AI for Arabic Language: Understands Arabic-speaking customers with 92% accuracy, making it 50% more valuable and accurate than competing models. It is also proficient in English.
• Data Regulations Compliance: Meets strict standards set by the National Cybersecurity Authority (NCA) and Personal Data Protection Law (PDPL), ensuring secure data handling.
• All-in-One Solution: Offers a complete suite of tools to manage customer experience.
• Local Training and Support

Who is Lucidya for?

Lucidya is ideal for:

• Telecoms
• Financial Services
• Healthcare
• Restaurants
• Sports
• Media & Entertainment
• FMCG
• Travel & Tourism
• Marketing Agencies
• Automotive
• Government & Consulting

Benefits

• Increase Revenue
• Improve Customer Retention
• Improve Customer Acquisition
• Reduce Costs
• Lower Customer Acquisition Cost (CAC)
• Lower Manpower Needs
• Avoid PR Crisis

Testimonials

• "Lucidya has empowered us to proactively analyze customer challenges."
• "Lucidya has assisted us in effectively tracking all negative responses, allowing us to take immediate action."

Lucidya is not just a platform; it's a strategic partner that empowers brands to deliver game-changing customer experiences. By understanding customer needs and sentiments, Lucidya helps businesses to optimize their marketing efforts, improve customer care, and drive overall growth. The platform’s AI-driven insights and comprehensive suite of tools make it an indispensable asset for any brand looking to excel in the Arab market.