Hamming AI

Hamming AI: Automated Testing & Monitoring for AI Voice Agents

What is Hamming?

Hamming AI is an all-in-one experimentation and monitoring platform designed to help teams build and maintain reliable AI voice agents. It provides tools for automated testing, real-time call analytics, and continuous heartbeat checks to ensure the quality and performance of AI voice agents in production.

How does Hamming AI work?

Hamming AI enables you to test, optimize, and monitor your AI voice agents through real-world simulations and AI-driven insights. Here’s a breakdown of its key features:

Key Features

• Automated Testing:
  • Generate Test Suites: Automatically generate diverse caller personas with edge cases to cover every branch of your voice agent.
  • Run Automated Tests: Conduct thousands of simulated calls before launch to identify failure points early.
  • Auto-Generated Tests & Scoring: Automatically generate test cases and evaluate voice agent performance without manual setup or rules.
  • Red-Teaming Suite: Run safety tests built from patterns across many production deployments.
  • DTMF & IVR Emulation: Simulate IVR trees, send DTMF tones, and verify agent navigation of legacy systems.
• Real-Time Call Analytics:
  • One-Click Prod → Test: Convert any live conversation into a replayable test case with caller audio, ASR text, and expected intent.
  • Detailed Reports: Receive rich PDF test reports for QA signoff, compliance, or stakeholder reviews.
• Continuous Monitoring:
  • Heartbeats: Implement always-on heartbeat checks to catch regressions instantly.
  • Voice Agent Performance Benchmarking: Benchmark AI agent performance against production calls and industry-wide standards.

Integration

• Easy Integration: Dial your SIP number or call their number to load-test, or connect straight to LiveKit / Pipecat—no SIP required. One-click import for Synthflow, Retell, VAPI, and Bland.
• Seamless Voice Infra Integration: Platform-agnostic hooks integrate with any AI voice or chat system, allowing simulation of real-world conversations at scale. Analyze conversation quality, flag issues, and log traces for in-depth review.

Who is Hamming AI for?

Hamming AI is designed for cross-functional teams, including:

• AI Engineers
• ML Engineers
• Data Scientists
• Product Engineers
• DevOps Engineers

It empowers every team member to build reliable voice AI agents by unifying your entire organization around voice agent quality and performance.

Use Cases

Hamming AI supports various industries and applications, including:

• AI Sales Agents
• Clinical Trials
• Customer Support
• High Volume Recruiting
• AI Receptionists
• Appointment Scheduling
• Drive-thrus
• Phone Follow-Ups
• Personal Assistant
• Coaching and Tutoring

Key Benefits

• Launch trustworthy AI voice agents in weeks.
• Catch regressions in production before customers notice.
• Empower every team member to build reliable voice AI agents.
• Simulate thousands of voice conversations with diverse accents, background noise levels, and user scenarios in minutes.
• Understand exactly why certain voice conversations score poorly and quickly iterate on conversation design to improve quality.

Why is Hamming AI Important?

AI voice agents are complex and challenging to perfect. Small changes in prompts or function call definitions can significantly impact call quality. Hamming AI provides the tools and insights needed to manage this complexity and ensure the reliability of AI voice agents.

By using Hamming AI, organizations can:

• Improve the quality of AI voice agents.
• Reduce the risk of errors and failures in production.
• Save time and resources on testing and monitoring.
• Increase customer satisfaction.

How to Get Started with Hamming AI?

You can get started with Hamming AI by booking a demo.

FAQ

• How long does it take to integrate Hamming? Dial a SIP number in minutes, or point us at LiveKit/Pipecat for direct WebRTC. Run your first test call in 15 minutes.
• Which security & compliance standards do you meet? Hamming is HIPAA compliant and is in the process of SOC-2 compliance.
• What scale of load testing can you generate? We can do 1K+ calls / minute for either inbound, outbound or direct WebRTC.
• What metrics do you use measure voice and conversational quality? Standard conversational metrics like turn-taking latency, interruptions, time to first word, and more. You can also define your own metrics.
• Does Hamming cover IVRs, outbound dialing, and DTMF? Yes. We emulate IVR menus, send DTMF tones, and test both inbound and outbound agent flows end-to-end.

In conclusion, Hamming AI offers a comprehensive solution for testing, monitoring, and improving AI voice agents, ensuring their reliability and performance in real-world scenarios. Its ability to generate diverse test suites, provide real-time call analytics, and continuously monitor agent performance makes it an invaluable tool for any organization deploying AI voice agents.