Dodo

What is Dodo?

Dodo is an innovative AI receptionist designed specifically for veterinary clinics. It acts as a tireless front desk assistant, autonomously managing client calls, texts, and emails around the clock. By integrating seamlessly with practice information management systems (PIMS), Dodo ensures that no call goes unanswered, helping clinics retain clients and increase revenue by an estimated $60,000 or more per year. Built by a team of Stanford engineers, Dodo replaces administrative overhead in healthcare with intelligent automation, focusing on the unique needs of veterinary practices.

In an industry where missed calls can mean lost opportunities, Dodo stands out by providing instant, personalized support. Whether it's answering FAQs about clinic hours or routing emergencies, this veterinary AI receptionist minimizes wait times and resolves queries without human intervention, freeing up staff for more critical tasks like patient care.

How Does Dodo Work?

Dodo operates through a straightforward, intelligent workflow that starts with quick integration into your existing setup. The process begins with a 30-minute discovery call to understand your clinic's operations. From there, you receive a demo environment to test the system. Next, customize and train the AI with 15-20 test calls, labeling responses to fine-tune its accuracy until it meets your standards. Finally, integrate it with your phone provider and PIMS in a review session, and launch—typically within minutes without disrupting daily operations.

At its core, Dodo uses advanced large language models (LLMs) to process interactions intelligently. It reads and writes real-time data from PIMS, allowing it to schedule appointments without double-booking, send reminders, handle prescription refills, and even detect emergencies. For instance, if a client describes symptoms suggesting an urgent issue, Dodo automatically forwards the call to the appropriate staff or emergency line. This response time is impressively fast—around 1.5 seconds—compared to the national average of 15 seconds for emergency pick-ups.

Dodo also analyzes every interaction to uncover insights, such as popular services or client engagement patterns, turning conversations into actionable revenue strategies. It handles up to 1,000 calls simultaneously for a single clinic, ensuring scalability even for the busiest practices, and boasts a 0% missed call rate.

Key Features of Dodo

Dodo packs a suite of features tailored to veterinary workflows:

• Emergency Detection: Automatically identifies urgent situations from client descriptions and routes calls instantly, preventing delays in critical care.
• Appointment Scheduling: Balances new and existing bookings intelligently, integrating directly with your PIMS to avoid conflicts and optimize your calendar.
• FAQ Handling: Knows your practice inside out—hours, address, services—and provides accurate answers, reducing follow-ups by 75%.
• Reminders and Follow-Ups: Sends personalized reminders to clients, ensuring they show up and boosting compliance with treatments.
• Prescription Refills: Generates an additional 20 refills per month for every 150 appointments by prompting clients proactively.
• Client Registration: Streamlines sign-ups without redirecting to your website, making onboarding seamless.
• 24/7 Support: Offers no-hold-time assistance via calls, texts, or emails, cutting wait times by 92% and eliminating phone tag.

These features are powered by secure LLMs that minimize hallucinations, ensuring reliable responses. Dodo doesn't train on your data, complying with privacy laws and maintaining transparency.

Use Cases for Veterinary Clinics

Dodo shines in real-world veterinary scenarios where staff bandwidth is limited. For small clinics, it handles after-hours inquiries, preventing revenue loss from unanswered calls. In larger networks, it scales to manage high volumes, analyzing interactions to identify upselling opportunities like popular grooming services or wellness checks.

Imagine a busy Saturday: A client calls about a limping pet at midnight. Dodo detects the emergency, gathers initial details, and connects them to on-call staff—all in seconds. Or during peak hours, it schedules routine check-ups while staff focus on surgeries. Clinics using Dodo report saving 40+ hours of staff time weekly, allowing teams to prioritize animal welfare over administrative drudgery.

It's particularly valuable for practices with high missed call rates (typically 5-10% even in top clinics). By achieving 0% misses and analyzing 100% of interactions, Dodo turns potential losses into revenue gains, such as increased prescription refills or appointment adherence.

Integrations and Compatibility

One of Dodo's strengths is its effortless compatibility with major PIMS, enabling real-time data syncing without custom coding. It supports:

You keep your existing phone number, so clients don't notice the switch—Dodo just enhances the experience. Integration takes minutes, with no downtime.

Benefits and Practical Value

Why choose Dodo? Beyond the metrics—75% fewer follow-ups, 92% reduced wait times, and 40+ hours saved weekly—the real value lies in client satisfaction and business growth. Unhappy clients from long holds or unresolved questions often switch practices; Dodo ensures personalized, instant service that builds loyalty.

For veterinary teams, it alleviates burnout by automating routine tasks, letting receptionists handle complex cases. Owners benefit from data-driven insights: Which services drive revenue? Where can you improve? Dodo's analysis provides these answers, potentially adding $60k+ annually through better retention and upselling.

Security is paramount—built on a compliant platform with ethical AI practices, including bias testing and privacy-focused data handling. It's ideal for clinics prioritizing accessibility and equality in client interactions.

Who is Dodo For?

Dodo is perfect for veterinary practices of all sizes: solo vets overwhelmed by calls, multi-location chains needing scalable support, or growing clinics aiming to optimize operations. If your team struggles with after-hours coverage, high no-show rates, or manual scheduling, Dodo delivers immediate relief.

Target users include practice managers seeking efficiency, owners focused on revenue, and staff wanting more time for patient care. Even the largest U.S. clinic can handle 75 simultaneous calls traditionally; Dodo scales to 1,000 effortlessly.

Pricing and Setup

Pricing is flexible: Fixed fees for smaller clinics and usage-based for larger ones, scaling with your needs. Setup is quick—under an hour for most—and includes hands-on training. Contact founders@dodo.health or book a demo to explore personalized plans.

Frequently Asked Questions

How expensive is Dodo? It adapts to your size—simple fixed fees for small practices, usage-based for networks.

How quickly can you integrate? Most clinics go live in days, with minimal disruption.

Who is the team? Three Stanford engineers dedicated to healthcare AI.

How secure is it? Fully compliant, with low hallucination risk, no data training, and ethical standards.

Dodo isn't just a tool; it's a partner in modern veterinary care, blending AI precision with empathy to elevate your practice.