Customerly

Customerly: AI-Powered Customer Support for SaaS Teams

Customerly is an all-in-one customer support suite designed for SaaS teams, integrating human-like AI to enhance support operations. With its AI Inbox Assistant, Aura, Customerly aims to reduce agent workload, automate responses, and provide efficient support.

What is Customerly?

Customerly is a customer support platform that utilizes AI to automate and streamline customer service tasks. It offers a suite of tools designed to help SaaS teams manage customer interactions, resolve issues quickly, and improve overall customer satisfaction. The platform includes features such as an AI-powered help desk, live chat, CRM integration, and feedback collection tools.

How Does Customerly Work?

Customerly's core functionality revolves around its AI assistant, Aura. Aura learns from your knowledge base and canned responses to understand customer intents and take action on your team's behalf. It can:

• Answer Frequently Asked Questions: Aura can provide instant, accurate replies to common customer queries, reducing the burden on human agents.
• Automate Tasks: Aura can be taught to handle various tasks, such as churn reduction and refund processing, ensuring consistent and accurate action.
• Escalate Complex Issues: When Aura encounters a tricky situation, it seamlessly escalates the issue to a human agent, providing them with clear context for a smooth handover.

Key Features of Customerly

• AI Inbox Assistant (Aura): Automates responses and handles tasks.
• Unified Help Desk: Links your inbox and help center for streamlined operations.
• Live Chat: Provides real-time support to customers.
• CRM Integration: Integrates with your existing tech stack for a unified workflow.
• NPS & Surveys: Collects customer feedback to improve products and services.
• Knowledge Base: Allows customers to find answers to common questions themselves.

Why Choose Customerly?

• Save Time and Money: Customerly's AI assistant automates repetitive tasks, freeing up human agents to focus on more complex issues.
• Improve Customer Satisfaction: Customerly provides fast, accurate support, improving customer satisfaction and loyalty.
• Enhance Team Performance: Customerly's unified help desk and AI-powered features help teams work more efficiently and effectively.
• Global Support: Offers global support with AI assistant.

Who is Customerly For?

Customerly is ideal for:

• SaaS Teams: SaaS companies looking to improve their customer support operations.
• Support Teams: Support teams looking to automate tasks and reduce workload.
• Customer Success Teams: Customer success teams looking to improve customer satisfaction and retention.

Customer Success Story: TeamSystem

TeamSystem, a Customerly user, saved €300,000 a year thanks to Customerly AI. They automated customer service with AI, and around 60% of their tickets are handled through AI. With Customerly, they barely affect us when they get a spike now.

How to Use Customerly?

1. Sign up for a Customerly account.
2. Integrate Customerly with your existing tech stack.
3. Set up your knowledge base and canned responses.
4. Train Aura to handle common customer queries and tasks.
5. Monitor Aura's performance and make adjustments as needed.

Pricing

Customerly offers a variety of pricing plans to suit different needs. Visit their website for more information on pricing.

Conclusion

Customerly offers a comprehensive solution for SaaS teams looking to improve their customer support operations. With its AI-powered features, unified help desk, and CRM integration, Customerly can help teams save time, improve customer satisfaction, and enhance overall performance. It streamlines operations with AI missions, teaching Aura to handle tasks from churn reduction to refund processing, ensuring consistent, accurate action.