Chat360

Chat360: Intelligent Omnichannel CX Platform Powered by Agentic AI

What is Chat360?

Chat360 is an omnichannel customer experience (CX) platform designed to automate and enhance customer engagement across various channels such as WhatsApp, websites, and social media. Powered by Agentic AI, Chat360 helps businesses qualify leads, drive conversions, and provide scalable customer support.

How does Chat360 work?

Chat360 uses Agentic AI to enable seamless, intelligent conversations across multiple platforms, including WhatsApp, voice, and web. The platform integrates with Large Language Models (LLMs) to maintain enterprise-grade context, consistency, and control across all customer touchpoints.

Key Functionalities:

• Omnichannel Agentic-AI Assistants: Tailored for strategic business outcomes, facilitating effective customer engagement through AI-powered WhatsApp solutions.
• Voice360: Delivers human-like agent voices for real conversations, sales, and support, engaging customers in real-time across inbound and outbound calls.
• Intelligent Automation: Automates lead qualification, customer support, and engagement using existing knowledge bases and content.
• Seamless Integration: Connects effortlessly with existing ERP systems and CRMs to provide a unified customer experience.

Why choose Chat360?

Chat360’s platform offers several benefits, making it a valuable solution for businesses looking to enhance their customer engagement and streamline their operations:

• Scalable Growth: Automates routine tasks, freeing up human agents to focus on high-value interactions.
• Consistent Support: Provides reliable support with easy customization options, improving response time and lead conversion.
• Streamlined Workflow: Facilitates human-like chat support, streamlining business integration and ensuring smooth technical implementation.
• Proactive Engagement: Offers proactive and detail-oriented approaches to issue resolution, analytics, and account management.

Who is Chat360 for?

Chat360 is ideal for businesses across various industries, including:

• Retail
• Automotive
• Healthcare
• Finance
• Education
• Real Estate
• E-commerce

Use Cases Across Industries:

• Automotive: Automate service appointment scheduling via WhatsApp, with AI checking ERP slots and confirming bookings.
• Telecom: Resolve billing disputes with voice AI fetching bills from ERP, explaining charges, and sending breakdowns.
• EdTech: Qualify leads via WhatsApp chat and outbound calls, updating CRM with lead scores.
• Banking: Automate loan recovery processes with bot reminders and voice AI explanations, updating CRM with payment statuses.
• E-commerce: Resolve order issues by checking ERP, confirming details via calls, and processing refunds if needed.
• Healthcare: Automate appointment bookings, calendar updates, and reminders via text and calls.
• D2C/Retail: Enhance shopping journeys with AI-driven product queries and cross-selling offers on WhatsApp.

Case Studies:

• mCaffeine: Increased retail conversions through AI-powered engagement and automation.
• JP Infra: Boosted real estate conversions using AI-powered conversations.

Testimonials:

• Pankaj Kumar (mCaffeine): Noticed significant improvement in response time and lead conversion.
• Vamsi Krishna Gedela (Varun Group): Streamlined workflow with human-like chat support.
• Tajamal Islam (UniAthena): Improved customer support operations with efficient and intuitive platform.
• Sherlin Sequeira (Equentis): Appreciated proactive and detail-oriented approach.
• Anil KUMAR A B (BJS Toyota): Enhanced customer engagement with real-time support and improved response times.

In conclusion, Chat360 is a robust omnichannel CX platform leveraging Agentic AI to provide intelligent, scalable, and seamless customer engagement. It empowers businesses to automate routine tasks, enhance customer interactions, and drive strategic business outcomes across multiple channels, making it an invaluable tool for modern businesses seeking to improve customer satisfaction and increase sales.