LivePerson

What is LivePerson?

LivePerson is a conversational AI platform designed to help businesses connect with customers through unified digital experiences. It leverages AI-powered customer and agent interactions to automate routine tasks, scale agent capacity, and improve customer satisfaction (CSAT).

How does LivePerson work?

LivePerson connects various channels, systems, and data to create AI-driven experiences for both customers and agents. Key features include:

• AI Orchestration: Seamlessly blends human agents, bot interactions, and AI agents to streamline customer interactions and deliver connected experiences.
• Digital Adoption: Offers seamless, connected experiences using messaging and trusted AI.
• Voice and Messaging Integration: Unifies voice and messaging conversations through integrations, agentic AI, and analytics.
• Conversational Commerce: Drives revenue through personalized digital experiences delivered at scale.
• Unified Conversational Analytics: Unlocks conversational data to generate insights and maximize ROI across the customer journey.

Key features and benefits of LivePerson

• Connected CX: Unifies digital experiences to improve customer engagement.
• Measurable Impact: Provides tools to prove ROI and drive transformational outcomes.
• Rapid Time to Value: Enables quick deployment and faster results.
• AI with ROI: Delivers AI capabilities focused on generating a return on investment.
• Best-of-Breed Security and Scalability: Offers a secure and scalable platform.

Benefits & Transformational Outcomes

• Cost Reduction: Enterprises have realized up to 30% reduction in operating costs
• Automation Rate: Up to 90% automation rate
• Customer Satisfaction: Enterprises have seen a 25% boost in customer satisfaction.
• Conversion Rate: Conversational AI has helped enterprises convert traditional digital by 10x.
• Agent Attrition: Enterprises have enjoyed a 50% decrease in agent attrition

Who is LivePerson for?

LivePerson is designed for enterprises across various industries, including:

• Financial Services
• Retail
• Travel & Hospitality
• Healthcare
• Telco & Cable
• Automotive

It's suitable for businesses looking to:

• Improve customer service
• Drive conversational commerce
• Enhance B2B sales and marketing
• Streamline IT service management (ITSM)

Use Cases

LivePerson has been effectively implemented by various organizations and used cases to yield high results. Here are a few customer stories:

• CarGurus: Leveraged LivePerson's omnichannel communication capabilities to drive a better customer experience and improve agent efficiency.
• Mouser Electronics: Ensured high-quality customer interactions on their messaging platform using LivePerson's platform and support team.

Why choose LivePerson?

• Expertise: Laser-focused on customer experience with expertise in driving transformational outcomes.
• Technology: Best-of-breed AI with flexibility, security, and scalability.

By choosing LivePerson, businesses can expect better customer engagement, increased efficiency, and measurable ROI through AI-powered conversations.

In summary, LivePerson offers a robust conversational AI platform that enables businesses to transform customer experiences and drive significant business outcomes by leveraging the power of AI and seamless digital connectivity.