Yellow.ai

Yellow.ai: Transforming CX and EX with Agentic AI

What is Yellow.ai?

Yellow.ai is an enterprise-grade Agentic AI platform designed to transform both Customer Experience (CX) and Employee Experience (EX) by leveraging AI agents that can engage in human-like conversations at scale. Powered by over 15 cutting-edge Large Language Models (LLMs), Yellow.ai enables businesses to build, test, and deploy AI agents that autonomously think, act, and resolve complex scenarios.

How does Yellow.ai work?

Yellow.ai's platform integrates several key features to optimize AI agent performance:

• Multi-LLM Architecture: Select the best-fit LLM for each task to maximize performance and maintain flexibility as new models emerge.
• Omnichannel Orchestration: Seamlessly communicate with customers across their preferred channels, including voice, chat, and email, while maintaining full conversational context.
• Analytics-Driven Optimization: Improve AI agent performance by analyzing conversations, generating knowledge base articles, and optimizing responses in real-time.
• Pre-built Integrations: Connect with existing tech stacks via 150+ enterprise integrations, including Salesforce, Zendesk, Genesys, and Nice.

How to use Yellow.ai?

1. Building AI Agents: Design and deploy AI agents using natural language prompts within a single interface.
2. Testing and Debugging: Utilize the AI Copilot feature to test, debug, and refine AI agents quickly.
3. Analyzing Performance: Use the Analyze Module to gain insights into AI agent performance and optimize accordingly.
4. Implementing Conversational KB: Leverage Agentic RAG to unlock the potential of enterprise intelligence.

Why choose Yellow.ai?

• Improved Customer Service: Automate more than 70% of customer interactions, allowing human agents to focus on complex issues.
• Reduced Costs: Lower service costs by automating routine tasks and improving resolution times.
• Enhanced Employee Experience: Empower employees with AI assistants that streamline workflows and provide real-time support.
• Increased Revenue: Drive revenue through personalized customer interactions and efficient sales processes.

Who is Yellow.ai for?

Yellow.ai is ideal for enterprises looking to:

• Automate customer service and support processes
• Enhance employee productivity and efficiency
• Improve customer satisfaction and loyalty
• Reduce operational costs and increase revenue
• BFSI
• Healthcare
• Utilities
• Retail

What are the key features of Yellow.ai?

• AI Agent Builder: simplifies the design, orchestration, and deployment of AI agents.
• Analyze Module: provides powerful analytics for AI agent optimization.
• Conversational KB: unleashes the potential of enterprise intelligence via Agentic RAG.
• Yellow.ai Automated Testing: accelerates the deployment of reliable AI Agents.
• AI Copilot: facilitates the testing, debugging, and perfecting of AI Agents.

What are customers saying about Yellow.ai?

Customers praise Yellow.ai for its ability to deliver real results quickly. One BPO reported automating over 70% of customer interactions within six weeks of launch, leading to improved client satisfaction and reduced costs.

What are the security and compliance standards of Yellow.ai?

Yellow.ai adheres to robust security and compliance standards, including HIPAA, ISO 27001, ISO 27701, and SOC 2 Type II, ensuring the protection of sensitive data.

Conclusion

Yellow.ai offers a comprehensive AI platform for enterprises aiming to transform their CX and EX. By leveraging advanced LLMs, omnichannel support, and analytics-driven optimization, Yellow.ai empowers businesses to deliver human-like conversations at scale, reduce costs, and drive revenue growth. Whether you're looking to automate customer service, enhance employee productivity, or improve overall customer experience, Yellow.ai provides the tools and capabilities you need. It’s a powerful solution that allows businesses to cut service costs, boost resolutions, and drive revenue.