Workativ

Workativ: Automate Employee Support with AI Agents

What is Workativ? Workativ is an AI-powered platform designed to automate employee support across IT and HR functions. It helps enterprises streamline their support operations by using AI agents to handle repetitive queries, automate service requests, and resolve issues instantly, ultimately reducing costs and boosting productivity.

Key Features and Benefits

• AI-Powered Automation: Workativ's AI agents can automate up to 80% of repetitive queries across IT and HR, freeing up human agents to focus on more complex issues.
• Cost Savings: By automating support tasks, Workativ can reduce support operational costs by up to 60%.
• Enhanced Employee Satisfaction: Faster resolutions and improved support experiences lead to higher employee satisfaction.
• Agent Studio: Build AI agents for HR & IT to automate responses, reduce manual work, resolve faster, and enhance user experience.
• AI App Workflows: Integrate AI agents into your HRIS and ITSM apps to automate onboarding, access provisioning, and ticket resolution workflows.
• Knowledge AI GPT (RAG): Leverage AI Search to quickly find and deliver accurate responses from multiple knowledge sources like websites, SharePoint, Confluence and more.
• Shared Live Chat Inbox: Bring human agents in the loop with AI agents for live chat assistance, collaborate on issues and resolve complex queries faster.

How Does Workativ Work?

Workativ uses a combination of AI, natural language processing (NLP), and machine learning to understand and respond to employee inquiries. The platform integrates with various HRIS and ITSM systems, allowing AI agents to access and update information as needed. Here’s a breakdown of how it works:

1. Query Reception: Employees can submit queries through various channels, including Microsoft Teams, Slack, and a web-based chat widget.
2. AI Analysis: Workativ's AI engine analyzes the query to understand the intent and identify the appropriate response.
3. Automated Response: If the query matches a known issue or FAQ, the AI agent provides an instant response.
4. Workflow Automation: For more complex requests, the AI agent can trigger automated workflows, such as password resets or account unlocks.
5. Human Escalation: If the AI agent cannot resolve the issue, it seamlessly transfers the conversation to a human agent.

Use Cases

• IT Support Automation: Resolve repetitive IT queries instantly and automate service requests.
• HR Support Automation: Automate HR queries, providing instant responses and freeing up HR staff.
• Employee Onboarding: Automate onboarding tasks to ensure new employees have a smooth and efficient start.
• Password Reset Automation: Allow employees to reset their passwords without human intervention.
• Leave Management: Automate leave requests and approvals.

Integrations

Workativ integrates with over 100 popular apps, including:

• ServiceNow
• Jira Service Desk
• Okta
• Microsoft Azure AD
• BambooHR
• SAP SuccessFactors
• Microsoft Teams
• Slack

Who is Workativ for?

Workativ is ideal for:

• Enterprises: Large organizations looking to streamline their employee support operations and reduce costs.
• IT Departments: Teams responsible for providing technical support to employees.
• HR Departments: Teams handling employee inquiries and administrative tasks.
• Companies using Microsoft Teams or Slack: Workativ seamlessly integrates with these platforms, making it easy for employees to get support where they already work.

Client Testimonials

According to Gabriel Grecco, Global Manager - IT Service Desk at GoTo, "After researching 5 different chatbot solutions, we decided to go ahead with Workativ for its' easy integration with systems that we use internally at GoTo."

Security and Compliance

Workativ is committed to data security and compliance:

• ISO 27001 Certified: Information Security Management System ISO/IEC 27001:2013 Certified Company.
• SOC II Certified: Workativ undergoes a regular third-party audit to certify its products against SOC.
• GDPR Compliant: Ensuring compliance with GDPR to protect the privacy and data of EU Citizens.

Pricing

Workativ offers flexible pricing plans to meet the needs of different organizations. Contact Workativ for detailed pricing information.

Conclusion

Workativ is a powerful AI-driven solution that transforms employee support operations. By automating repetitive tasks and providing instant answers, Workativ helps enterprises reduce costs, improve employee satisfaction, and streamline workflows. If you are looking for a way to enhance your employee support and boost productivity, Workativ is an excellent choice.