Voyado

Voyado: The Customer Experience Platform for Retail & E-commerce

What is Voyado? Voyado is an all-in-one customer experience platform (CXP) designed specifically for retail and e-commerce businesses. It combines Customer Engagement, AI-driven Product Discovery, and Retail Media capabilities to help retailers enhance customer experiences and drive revenue growth across all channels, both in-store and online.

Key Features and Benefits:

• Customer Engagement Platform (CEP): Voyado's CEP includes CRM, marketing automation, and loyalty program management functionalities. It helps retailers understand their customers, personalize interactions, and build lasting loyalty.
• AI-Powered Product Discovery: This feature leverages AI to provide personalized site search, automated merchandising, and product recommendations. It ensures that online shoppers are connected with products they'll love, improving the overall shopping experience and driving sales.
• Retail Media: Voyado helps retailers monetize their customer data and reach new audiences through targeted advertising and promotions.

How does Voyado work?

Voyado unifies customer data from various sources to create a single, comprehensive view of each customer. This unified data is then used to personalize interactions across all channels, including email, SMS, social media, and in-store experiences. AI algorithms analyze customer behavior and preferences to provide personalized product recommendations and optimize marketing campaigns.

Why choose Voyado?

• Unified Customer Data: Voyado provides a single view of the customer, enabling retailers to personalize interactions and improve customer experience.
• AI-Powered Personalization: Voyado's AI algorithms provide personalized product recommendations and optimize marketing campaigns, driving revenue growth.
• Omnichannel Engagement: Voyado enables retailers to engage with customers across all channels, ensuring a consistent and seamless experience.
• Proven Results: Voyado has helped numerous retail brands increase sales, conversion rates, and customer loyalty. For example, By Malene Birger saw a 109% increase in full-price shoppers, and MQ Marqet experienced a 25% increase in online sales.

Who is Voyado for?

Voyado is ideal for:

• Marketing Managers: Who want to improve customer engagement and drive revenue growth.
• E-commerce Managers: Who want to personalize the online shopping experience and increase sales.
• Retailers: Of all sizes who want to improve customer loyalty and drive revenue growth across all channels.

Customer Success Stories:

• Blutsgeschwister: Increased conversion rates by 69% through advanced segmentation and personalized automation.
• Stronger: Achieved 84% more revenue with SMS marketing compared to email.
• LAKRIDS BY BÜLOW: Improved customer engagement across online and offline channels by integrating customer data from both sources.

How to use Voyado?

Voyado offers a comprehensive suite of tools and features that can be used to improve customer engagement, personalize the shopping experience, and drive revenue growth. Some of the key use cases include:

• Personalized Email Marketing: Send targeted email campaigns based on customer data and behavior.
• SMS Marketing: Engage with customers via SMS to promote special offers and drive sales.
• Loyalty Program Management: Create and manage a loyalty program to reward customers for their repeat business.
• Product Recommendations: Provide personalized product recommendations on your website and in your email marketing campaigns.
• Automated Merchandising: Automate your online merchandising to ensure that the right products are always displayed to the right customers.

By tracking customer behaviors, offering personalized product recommendations, and automating marketing efforts, Voyado empowers retailers to grow their revenue and build lasting customer relationships.

Voyado helps brands to understand their customers by tracking behaviors, offer product recommendations based on customer data and automate it through Emails, SMS, social connect, and push notifications.

In Conclusion: Voyado stands out as a powerful and versatile customer experience platform tailored for the retail and e-commerce sectors. By unifying customer data, leveraging AI for personalization, and providing omnichannel engagement capabilities, Voyado enables retailers to create exceptional customer experiences, boost revenue, and foster lasting loyalty. Whether you're a marketing manager, e-commerce specialist, or a retailer seeking to elevate your brand, Voyado offers the tools and insights needed to succeed in today's competitive market.