Voiceflow

What is Voiceflow?

Voiceflow is a no-code platform designed for product teams to build, launch, and scale AI agents for every customer channel. It allows users to create AI agents that can talk, type, and help customers like a human, without needing to write any code.

How does Voiceflow work?

Voiceflow provides a visual interface for designing and testing AI agents. Users can drag and drop components to create conversation flows, integrate with various APIs, and deploy their agents across different channels.

Key Features of Voiceflow:

• No-Code Platform: Build AI agents without writing any code.
• Multi-Channel Support: Deploy agents across chat and voice channels.
• Integration Capabilities: Integrate with various apps and services using developer APIs.
• Collaboration Tools: Designed for team collaboration in building AI agents.
• Analytics and Monitoring: Track agent interactions and performance.

Core Functionalities:

• AI-Powered Voice Agents: Design, test, and deploy AI-powered voice agents that are fast, human-like, and scalable.
• Customizable Chat Agents: Build chat agents with deep capabilities and interface customization.
• Customer Support Automation: Automate customer support across various product lines.

Use Cases:

Voiceflow is primarily used for customer support automation but can be scaled across various use cases:

• Automating customer support tickets
• Creating AI-powered voice agents for phone calls
• Building chat agents with customized interfaces

Integrations:

Voiceflow offers integrations with various apps and services, including:

• Segment: Track agent interactions and send them to Segment for analysis.
• Zendesk: Use Zendesk Help Center articles in a dynamic carousel.
• Salesforce: Connect to Salesforce to power agent responses, logic, and analytics.
• Shopify Plus: Integrate with Shopify Plus accounts to power agent responses and actions.
• Snowflake: Connect to Snowflake data warehouse for data-driven responses.
• Sigma: Analyze performance in Sigma by sending agent events.

Why Choose Voiceflow?

• Versatile Tool: Combines visual flows with API capabilities and a code editor for developers.
• Massive Acceleration: Enables experimentation without the fear of vendor lock-in.
• Focus on Value-Adding Activities: Allows teams to focus on orchestration and building robust, generative conversational architecture.

Who is Voiceflow for?

Voiceflow is built for teams of all sizes looking to build AI agents:

• Product Teams: Build and deploy advanced AI agents securely.
• Developers: Integrate with APIs and customize agents with code.
• Businesses: Automate customer support and scale AI across different use cases.

Customer Stories:

• The Trilogy team automated 70% of Level 1 tickets, saving $425,000 in 90 days after launch.

How to use Voiceflow?

1. Sign up for a free account on the Voiceflow website.
2. Use the visual interface to design your AI agent.
3. Integrate with necessary APIs and services.
4. Test and deploy your agent across different channels.

Voiceflow helps product teams securely build and deploy advanced AI agents using approved LLMs alongside customer data and tech stack integrations, accelerating AI product team sprints to ship with speed and quality, while efficiently scaling to new use cases. It allows businesses to bet on AI, not single vendors, and adapt to changing LLM and NLU technologies agnostically, building endless API-first data and interface integrations alongside any LLM models with secure guardrails.

Join Voiceflow's community of 500K global developers, connect with other builders, share agent functions, and learn how to create advanced AI automations. Explore resources such as templates, integrations, and blog posts.