Unthread

Unthread: AI-Powered Support Automation in Slack

What is Unthread? Unthread is an AI-automated support solution seamlessly integrated into your Slack workspace. It empowers teams to resolve tickets faster through end-to-end workflow automations powered by agentic AI.

Key Features and Benefits:

• Slack-Native Ticketing: Automatically track tickets from Slack channels or enable users to create private tickets via a support bot.
• Agentic AI: Deflect tickets and automate responses with powerful AI agents.
• Knowledge Base: Identify and address knowledge gaps to improve support efficiency.
• AI Analytics: Leverage an advanced AI analytics engine to gain insights into support performance and trends.
• Automations: Create powerful automations with integrations to various tools.
• Omni-Channel Intake: Turn Slack DMs, messages, emails, and more into tickets instantly.
• Workflow Automation: Trigger advanced actions directly from natural language prompts.

How Unthread Works:

Unthread centralizes support channels within Slack, allowing for efficient ticket management and resolution. The agentic AI can deflect common inquiries, provide automated responses, and route complex issues to the appropriate team members. The platform's analytics capabilities offer insights into team performance, customer satisfaction, and emerging issue trends, enabling data-driven improvements to the support process.

Why Choose Unthread?

• Increased Efficiency: Automate repetitive tasks and streamline workflows to resolve tickets faster.
• Improved Customer Satisfaction: Provide fast, personalized support through Slack, a familiar and convenient channel for users.
• Enhanced Insights: Gain a deeper understanding of support performance and identify areas for improvement with AI-powered analytics.
• Seamless Integration: Integrates with dozens of popular tools out of the box, requiring no code.

Who is Unthread For?

Unthread is ideal for modern enterprises looking to empower their support teams and improve the customer experience. It's particularly well-suited for:

• IT Teams: Streamline IT support requests and automate common troubleshooting steps.
• HR Teams: Manage employee inquiries and provide efficient support for HR-related issues.
• Customer Support Teams: Deliver fast, personalized support to customers through Slack.

Real-World Impact:

• One company reported that "Unthread automatically resolves about 40% of all tickets that come in across different teams."
• Another user stated, "Unthread enabled us to maintain our personal touch to customer Support in Slack while giving insight into how we're performing."
• A satisfied customer raved, "Customers rave about our fast and personal support, and we've been able to scale that up rapidly thanks to Unthread."

Key Integrations:

Unthread offers integrations with popular tools such as:

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Unthread Pricing:

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Unthread simplifies support within Slack, offering AI-powered automation and comprehensive analytics. From ticket management to knowledge base integration, it provides a complete solution for IT, HR, and customer support teams, ultimately leading to faster resolutions and enhanced customer satisfaction. By centralizing support channels and providing AI-driven insights, Unthread helps businesses of all sizes deliver exceptional support experiences.