Staircase AI

Staircase AI: Customer Intelligence and Analytics Platform

Staircase AI is an Artificial Revenue Intelligence platform designed to predict churn, identify hidden growth opportunities, and eliminate the need for manual customer feedback. Trusted by global revenue teams, Staircase AI transforms customer teams into revenue streams by leveraging AI to analyze customer data and provide actionable insights.

What is Staircase AI?

Staircase AI is a customer intelligence and analytics platform that helps businesses understand their customers better. It gathers, sorts, and analyzes customer data automatically to pinpoint churn risks and uncover growth opportunities.

How Does Staircase AI Work?

Staircase AI captures and analyzes various customer signals in real-time, including:

• Emails
• Tickets
• Messages
• Calls
• Meetings
• Product usage

The platform automatically transforms these signals into:

• Churn risks and growth opportunities
• Health and sentiment scores

This enables proactive responses to potential issues or opportunities with just one click.

Key Features and Benefits

• Churn Prediction & Prevention: Identify and mitigate churn risks before they impact revenue.
• Drive Growth & Expansion: Uncover hidden growth opportunities within your existing customer base.
• Governance & Visibility: Ensure data accuracy with a unique 360° data warehouse.
• Efficiency & Productivity: Make key revenue decisions based on accurate data, reducing reliance on imperfect CRM systems.

Why Choose Staircase AI?

Staircase AI offers several advantages over traditional, rule-based revenue intelligence methods:

• AI-Powered: Uses artificial intelligence for accurate and objective analysis.
• Collects Directly from Source: Gathers data directly from various communication and CRM tools, eliminating manual data entry and bias.
• Always On: Provides continuous monitoring and insights, ensuring no opportunity is missed.

Who is Staircase AI For?

Staircase AI is designed for customer-facing teams, including:

• Customer Success Managers (CSMs)
• Account Managers (AMs)
• Sales Teams

It helps these teams transition from being a cost center to a revenue engine by providing the insights needed to improve customer retention and drive expansion.

Integrations

Staircase AI integrates with a wide range of popular tools, including:

• CRM and Automation: Hubspot, Salesforce, Monday, Pipedrive
• Customer Success: Gainsight
• Project Management: Jira
• Revenue Intelligence: Clari CoPilot
• Communication Channels: Gmail, Slack, Zoom, MS Teams, Gong, Outlook
• Customer Support: Freshdesk, Zendesk
• Product Analytics: Intercom, Mixpanel, S3, Google Cloud

Customer Testimonials

• Erin D., Head of CS and AM: "Staircase AI helps to surface, summarize, and simplify email and zoom communication between CSMs, AMs, and our customers...Staircase AI gives a bird's eye view of communication, uses AI to analyze, and helps me to quickly identify issue areas."
• Amit S.: "Staircase AI helps me oversee customer services across the entire install base and address issues as they arise and before they escalate. Staircase's insights and sentiment measurement play a pivotal part in my health scoring system."
• Stephanie H.: "Staircase AI delivers immense value, helping me better understand my customers and team. The insights it provides are crucial for making strategic decisions about our business."

How to Use Staircase AI?

1. Connect Your Tools: Integrate Staircase AI with your existing CRM, communication, and support tools.
2. Analyze Customer Data: Let Staircase AI automatically gather and analyze customer data.
3. Identify Risks and Opportunities: Use the platform's insights to pinpoint churn risks and growth opportunities.
4. Take Action: Proactively respond to issues or opportunities to improve customer retention and drive expansion.

Security

Staircase AI prioritizes privacy and security, ensuring users feel confident and safe using the platform.

Conclusion

Staircase AI is a powerful customer intelligence platform that leverages AI to provide actionable insights for revenue teams. By predicting churn, identifying growth opportunities, and offering a 360° view of customer data, Staircase AI empowers businesses to transform customer teams into revenue engines. What is the best way to improve your customer success strategy? Try Staircase AI.