Smartsupp

Smartsupp: AI-Powered Customer Engagement Platform

Smartsupp is a comprehensive platform designed to boost online sales through enhanced customer engagement. By combining live chat, chatbots, and AI-driven tools, Smartsupp enables businesses to provide instant support, capture leads, and convert visitors into loyal customers. It is designed to streamline customer interactions across multiple channels, including live chat, WhatsApp, Messenger, and email, all within a unified dashboard.

What is Smartsupp?

Smartsupp is an AI-powered customer engagement platform that integrates live chat, chatbots, and AI shopping assistants to help businesses enhance their online sales and customer satisfaction. It offers a suite of tools designed to automate customer interactions, provide instant support, and generate leads, all while unifying communication channels into a single, easy-to-manage dashboard.

How does Smartsupp work?

Smartsupp operates by integrating several key components:

• Live Chat: Enables real-time communication with customers to provide immediate assistance and build brand loyalty.
• Chatbots: Automates customer interactions, handling inquiries and directing customers to live agents when needed.
• AI Engage: Uses AI to tailor messages for higher conversion rates.
• Shopping Assistant (Mira AI): An AI-driven assistant that learns about your business and provides instant support, product recommendations, and answers to common questions.

Key Features of Smartsupp

• AI Shopping Assistant:
  • Recommends products and services.
  • Answers up to 80% of common and technical questions.
  • Offers a customizable identity, tone, and brand voice.
  • Provides configurable handover to a human operator.
  • Continuously learns through web-scraping and FAQs.
  • Learns about products directly from the product feed.
• Live Chat:
  • Real-time interaction with customers.
  • Quick responses to boost engagement and sales.
• Chatbots:
  • Automated customer interactions.
  • Handles advanced inquiries.
  • Decides when to transfer the customer to a live agent.
• Lead Generation:
  • Captures leads 24/7.
  • Ready for the sales team to close deals.
• AI Engage:
  • AI-driven engagement at the right moment.
  • Automated tailoring of messages for higher conversions.
• Unified Dashboard:
  • Manages messages from live chat, WhatsApp, Messenger, and Email in one place.
  • Provides key visitor insights and history.
  • Facilitates team management.
  • Collects and exports leads.
  • Offers message automation.

How to use Smartsupp?

1. Sign Up: Create a free account on the Smartsupp website.
2. Integrate: Integrate Smartsupp with your website or e-commerce platform using available plugins or integrations.
3. Configure: Customize the chat widget and chatbot flows to match your brand.
4. Train Mira AI: Allow Mira AI to learn about your products and services through web scraping and FAQs.
5. Engage: Start engaging with customers through live chat and automated chatbot interactions.

Why choose Smartsupp?

• Increased Conversion Rates: By providing instant support and guiding customers to the right products, Smartsupp helps increase conversion rates.
• Improved Customer Satisfaction: The AI shopping assistant and automated chatbots ensure that customers receive quick and accurate answers to their questions.
• Efficient Lead Generation: Smartsupp captures leads 24/7, ensuring that your sales team always has new opportunities to close deals.
• Unified Communication: Managing all customer interactions in one dashboard streamlines communication and improves team performance.

Who is Smartsupp for?

Smartsupp is ideal for:

• E-commerce Businesses: Looking to improve customer engagement and increase online sales.
• Small to Medium-Sized Businesses (SMBs): Seeking an affordable and effective way to manage customer interactions.
• Customer Service Teams: Aiming to streamline their operations and provide instant support.
• Marketing and Sales Teams: Focused on lead generation and conversion optimization.

Boost Online Sales in 3 Steps with Smartsupp

1. Engage:
   • Notify customers of exciting news and promotions.
   • Generate up to 240 new leads every day.
2. Assist:
   • Address customer inquiries and guide them to the right products.
   • Increase order value by +30% for customers who use chat.
3. Convert:
   • Convince customers that you are the best choice.
   • Close deals, with every 5th conversation ending in a purchase.

Customer Success Stories

• AAA Auto: Generates up to 240 new leads every day using Smartsupp.
• Dokonalá káva: Increases order value by +30% with customers who use chat.
• Insportline: Closes deals with every 5th conversation ending in a purchase.

Best way to Enhance E-commerce with AI Customer Service?

The best way to enhance e-commerce with AI customer service is by implementing a comprehensive platform like Smartsupp that combines live chat, chatbots, and AI-driven tools. This approach allows businesses to provide instant support, personalize customer interactions, and generate leads effectively. By automating routine inquiries and providing quick, accurate answers, businesses can improve customer satisfaction, increase conversion rates, and drive online sales.

In conclusion, Smartsupp offers a robust solution for businesses looking to enhance customer engagement and boost online sales. Its AI-powered tools, unified dashboard, and seamless integrations make it an excellent choice for e-commerce businesses, SMBs, and customer service teams alike.