Portals.co

Portals.co: AI-Powered Customer Feedback Platform

What is Portals.co?

Portals.co is an AI-driven platform designed to help businesses gather and analyze customer feedback more effectively. It uses website popups and forms to collect feedback, simulating a one-on-one interview experience with customers. This allows businesses to uncover valuable insights that might otherwise be missed.

How does Portals.co work?

Portals.co utilizes AI in several key ways:

• AI-Powered Feedback Pathways: The platform generates follow-up questions based on initial customer responses. This helps to dig deeper into the issues or positive experiences that customers highlight.
• AI-Powered Feedback Analysis: The platform analyzes aggregated customer feedback to identify trends, top feature requests, most loved features, and common complaints.

Key Features:

• Easy Implementation: Integrates with your website via a single line of code. This simplifies the setup process.
• Linkable Feedback Forms: Perfect for use in emails, web pages, documentation, etc.
• Dynamic Analysis of Feedback: Provides actionable insights derived from customer feedback.

How to use Portals.co?

1. Integration: Add the provided JavaScript code snippet to your website.
2. Collect Feedback: Use the customizable popups and forms to gather feedback from your users.
3. Analyze Results: Review the AI-generated insights to understand customer sentiment and identify areas for improvement.

Why is Portals.co important?

In today's competitive market, understanding customer needs and pain points is critical. Portals.co helps businesses:

• Gain deeper insights into customer opinions.
• Identify areas for product and service improvement.
• Prioritize feature development based on customer demand.
• Improve customer satisfaction and loyalty.

Where can I use Portals.co?

Portals.co can be used on any website to collect customer feedback. Specific use cases include:

• Post-purchase feedback collection
• Website usability surveys
• Gathering feedback on new features or products
• Understanding customer satisfaction with existing services

Example Scenario:

Imagine a customer provides the following feedback: "It was great, but I had trouble with the file upload."

Portals.co's AI might generate these follow-up questions:

• "What kind of issue did you have with the file upload?"
• "Did you notice any particular pattern that appeared to trigger the issue?"

This allows you to gather more specific information about the problem and address it effectively.

Pricing:

Portals.co offers a 7-day free trial, followed by a monthly subscription of $30.

Insights from AI-Powered Analysis:

The platform provides insights like:

• Top Feature Requests: New style configurations, ability to change delivery dates, more third-party platform integrations.
• Most Loved Features: Simplicity of user interface, quality of customer support, responsive delivery times.
• Main Complaints: Lack of style configuration options, limited number of third-party integrations, unclear pricing structure.

By understanding these points, businesses can make informed decisions about their product roadmap and improve customer experience.

Best way to improve customer feedback?

To maximize the value of Portals.co:

• Customize the feedback forms and popups to align with your specific needs.
• Actively review and respond to customer feedback.
• Use the insights to drive product and service improvements.

In conclusion, Portals.co offers a valuable solution for businesses looking to improve their understanding of customer needs and drive positive change. By leveraging AI, it simplifies the process of collecting and analyzing feedback, leading to actionable insights and improved customer satisfaction. Integrate Portals.co today and start unlocking the potential of AI-driven customer feedback.