PolyAI

PolyAI: Transform Your Customer Service with Lifelike Voice AI Agents

What is PolyAI? PolyAI offers a customer-led conversational AI platform designed to revolutionize enterprise customer service. Their lifelike voice AI agents can resolve over 50% of calls and consistently deliver your best brand experience. Forget about long hold times and frustrating IVR systems; PolyAI is here to make every customer feel heard instantly.

Key Benefits of PolyAI:

• Increased Capacity: Handle larger call volumes without increasing overhead. PolyAI agents resolve complex inquiries 24/7.
• Revenue Gains: Respond to 100% of customer contacts, leading to increased engagement, trust, and customer retention.
• Improved CX: Reduce wait times, IVR time, and misroutes to boost customer loyalty.
• Happy Agents: Free up human agents to focus on more meaningful work and reduce expensive turnover.
• Operational Excellence: Gain actionable insights from real conversations to identify issues and seize new business opportunities.
• Empowered Leaders: Modernize your CX stack and build a brand known for world-class customer service.

How Does PolyAI Work?

PolyAI allows you to design, integrate, and deploy a customized voice assistant in just six weeks. The process involves:

1. Design: Create a branded voice and personality that engages users to resolve inquiries.
2. Integrate: Seamlessly plug into your existing tech stack without risky replatforming.
3. Analyze: Use a real-time dashboard to stay on top of issues, trends, and product inquiries.
4. Improve: Continuously update and maintain performance, allowing your assistant to learn and improve over time.

Purpose-Built for Enterprise

PolyAI is designed with enterprise needs in mind, focusing on security, seamless integrations, and real-time analytics:

• Security: Trustworthy AI with 24/7 support and compliance certifications to meet industry requirements.
• Integrations: Out-of-the-box and custom integrations make implementation safe and easy, without requiring changes to your existing tech stack.
• Analytics: Real-time insights eliminate data gaps and guesswork in business decisions.

Industries That Benefit from PolyAI

PolyAI serves a wide range of industries, including:

• Consumer Services
• Financial Services
• Healthcare
• Hotels
• Insurance
• Restaurants
• Retail
• Telecom
• Travel
• Utilities

Use Cases for PolyAI

PolyAI can resolve calls in various use cases, such as:

• Account Management
• Authentication
• Billing & Payments
• Booking & Reservations
• Call Routing
• FAQ
• Order Management
• Troubleshooting

Real-World Results

Companies using PolyAI have seen significant improvements:

• A global delivery company handles 75% of calls in 12 languages.
• A health insurance provider saw a 15-point increase in CSAT with no call abandonment.
• A hotel and casino brand generated $7.2M in revenue through 5+ minute calls.
• A retail clothing brand achieved a 60% reduction in seasonal hiring, saving over $1m.

What is the Agent Studio?

PolyAI's Agent Studio empowers users to build and deploy voice AI agents without coding. It leverages natural language understanding (NLU) and advanced dialog management to create engaging and effective conversational experiences.

How to get started with PolyAI?

Ready to transform your customer service and drive measurable business value? Request a personalized demo to learn how PolyAI can help your organization thrive.