Pivony

Pivony: AI-Powered Consumer Intelligence Platform

What is Pivony? Pivony is an AI-driven consumer intelligence platform designed to provide businesses with a holistic view of what consumers want. It automates the process of collecting, analyzing, contextualizing, and delivering insights from various sources such as social media, e-commerce platforms, call center records, and survey responses.

How does Pivony work? Pivony utilizes AI to sift through vast amounts of consumer data from multiple channels. It creates custom dashboards that allow users to track preferred data sources and keywords, enabling them to understand how customer experience is affected. The platform also facilitates brand comparison with rivals, providing a Digital Experience Score to highlight areas of improvement.

Key Features:

• Custom Dashboards: Tailor-made dashboards to track preferred data sources and keywords.
• AI-Powered Insights: Automatically generated insights that affect customer experience.
• Digital Experience Score: Compare your brand with competitors and understand the reasons behind the results.
• Trend Detection: Discover AI-generated topics and key trends in your industry.
• Customer-Centric KPIs: Establish team KPIs from multi-channel customer feedback and track performance trends.
• Insight Sharing: Create teams and share insights, dashboards, and KPIs.
• Customized Reporting: Generate reports for any dashboard and save trends as insight notes.
• Data Management: Specify keywords, products, or brands for analysis, and analyze internal data without requiring integration.
• Integration: Support for third-party application integrations

Use Cases:

• Customer Experience: Understand and improve customer experience by listening to customer feedback.
• Brand Reputation Analysis: Monitor and manage brand reputation by analyzing online conversations.
• Competitor Analysis: Compare your brand with rivals and identify areas of improvement.
• Market Research: Gain insights into market trends and customer preferences.
• Campaign Strategy: Optimize marketing campaigns based on customer feedback and market trends.

Benefits:

• Close the Empathy Gap: Understand your customers better and empathize with their needs.
• Data-Driven Improvements: Make data-driven improvements that customers notice.
• Actionable Insights: Capture actionable insights instantly without requiring any code.

Who is Pivony for?

Pivony is designed for business professionals who want to leverage consumer opinions to drive growth. It is suitable for customer experience managers, marketing professionals, brand managers, and market researchers.

Customer Stories:

Vodafone uses Pivony to listen closely to customers and focus on empathizing with them, resulting in significant gains in creating happy customers.

Pricing:

Pivony offers yearly memberships with access to all platform features. Contact Pivony for detailed pricing information and to request a demo.

How to get started with Pivony?

1. Request a Demo: Set up a meeting to begin.
2. Create a Dashboard: Create a custom dashboard with preferred data source and keywords.
3. Choose Your Target Industry: Select your target industry.
4. Get AI Insights: Receive AI insights that affect Customer Experience.

Why is Pivony important?

Pivony is essential for businesses looking to stay competitive in today's customer-centric market. By providing a comprehensive understanding of consumer opinions, Pivony enables businesses to make data-driven decisions that improve customer experience, enhance brand reputation, and drive growth.

Conclusion:

Pivony is a powerful AI-powered consumer intelligence platform that provides businesses with the insights they need to understand their customers better and drive growth. By automating the process of collecting, analyzing, and contextualizing consumer feedback, Pivony helps businesses close the empathy gap and make data-driven improvements that customers notice. If you're looking to improve customer experience, monitor brand reputation, or gain a competitive edge, Pivony is the solution you need.