Netomi

Netomi: Revolutionizing Customer Experience with Agentic AI

Netomi is an AI-powered Customer Experience (CX) platform designed to transform how enterprises handle customer service and support. It leverages Agentic OS architecture with built-in guardrails, observability, and continuous feedback to deliver brand-safe experiences at scale.

What is Netomi?

Netomi is a CX platform that uses Agentic AI to provide proactive and automated customer care. It integrates seamlessly within existing CX stacks, empowering both customers and agents. By leveraging Sanctioned Generative AI, Netomi can respond to more customer queries while maintaining brand safety and security. The platform's built-in guardrails and governance controls ensure accuracy, data privacy, and a consistent brand voice.

How does Netomi work?

Netomi's Agentic OS architecture combines generative technology and Large Language Models (LLMs) to automate customer interactions. The platform proactively addresses customer needs, reduces support costs, and enhances employee productivity. It ensures that all interactions are brand-safe and adhere to regulatory requirements through its Sanctioned AI approach.

Key Features and Benefits:

• Sanctioned Generative AI: Responds to customer queries while preserving brand safety and security.
• Proactive and Automated Customer Care: Addresses customer needs automatically, reducing the need for manual intervention.
• Empowered Customers and Agents: Provides tools and capabilities that enhance both customer self-service and agent productivity.
• Seamless Integration: Integrates easily within existing CX technology stacks.
• Easy Configuration and Management: Simplifies the deployment and management of AI-powered customer service.

Why Choose Netomi?

Netomi offers a comprehensive solution for enterprises looking to improve their customer service operations. According to Netomi, businesses can experience:

• Boost in support team capacity
• High resolution rate (96%)
• Significant reduction in support costs (63%)

These metrics indicate that Netomi can drastically improve operational efficiency and customer satisfaction.

Who is Netomi for?

Netomi is designed for large global brands looking to enhance their customer experience, reduce support costs, and improve employee productivity. It is particularly valuable for industries with high customer interaction volumes, such as airlines, gaming, hospitality, and human resources.

Here's who can benefit from Netomi:

• CIOs: Seeking to implement innovative solutions that improve customer service and reduce operational costs.
• CTOs: Focused on deploying scalable and secure AI technologies.
• Chief Human Resources Officers: Aiming to improve the employee experience through personalized HR support.
• Customer Experience Directors: Looking to deliver high-touch, personalized support experiences.

Customer Testimonials

Several leading companies have praised Netomi for its capabilities:

• Jason Birnbaum, CIO: "Generative AI is going to fix that. We just launched a solution recently which has promise to really up the game on the chat experience. You can do it all without talking to an agent and get a good result coming out of it."
• Paul Liberman, President, CTO, Co-Founder: "With Netomi’s ‘Sanctioned AI’ platform, DraftKings was able to effectively deploy a Virtual Assistant that could handle the massive spikes in volume during the Super Bowl while staying within brand and regulatory guardrails."
• Jyoti Chopra, Chief Human Resources Officer: "Netomi’s AI capabilities enable true personalized HR support for MGM Resorts’ 63,000+ team members around policies, benefits, payments, training, and insurance."
• Troy Scott, Sr. Director, Customer Experience: "Our Netomi-powered generative AI assistant provides the high-touch, personalized support and shopping experiences that our customers expect from our brand."

How to Use Netomi?

1. Book a Demo: Contact Netomi to schedule a demonstration of the platform.
2. Integration: Integrate Netomi within your existing CX technology stack.
3. Configuration: Configure the platform to align with your brand voice and customer support policies.
4. Deployment: Deploy the AI-powered virtual assistant to handle customer queries and automate support tasks.

Conclusion

Netomi is at the forefront of AI-driven customer experience, offering a comprehensive solution that reduces costs, enhances productivity, and delivers brand-safe interactions. By leveraging Agentic AI and Sanctioned Generative AI, Netomi empowers enterprises to provide personalized, efficient, and reliable customer service. Whether you are looking to automate support tasks, improve employee productivity, or deliver exceptional customer experiences, Netomi is an excellent choice.