Mavenoid

Mavenoid: The AI-Powered Product CX Platform

What is Mavenoid? Mavenoid is a dedicated product Customer Experience (CX) platform designed to master product support using AI. It focuses on handling even the most complex scenarios, aiming to drive efficiency, cut costs, and accelerate growth with every customer conversation. Trusted by leading product brands worldwide, Mavenoid integrates voice and digital channels to optimize product CX across all touchpoints.

How does Mavenoid work? Mavenoid offers a unified platform to manage and deliver consistent, AI-driven support experiences across various touchpoints without redundant effort. Its key features include:

• Voice Assist: Reimagine call center operations with AI-driven routing and context-aware self-service, leading to faster and more efficient support while reducing costs.
• Dynamic Help Center: Transform static help articles into dynamic AI answers that appear in search results, providing instant 24/7 support.
• Virtual Assistant: Embed AI-powered support into digital touchpoints like storefronts, portals, product pages, and apps to provide assistance at every step.

Key Benefits of Mavenoid

• Industry Leading Resolution: Mavenoid focuses on resolving complex technical issues and troubleshooting challenges, outperforming typical customer support.
• Expert Understanding: The platform’s in-house AI engine and proprietary NLU decode customer questions and issues effortlessly to deliver precise and helpful answers.
• Targeted Precision: Mavenoid dynamically routes customers to model-specific answers and provides step-by-step visual instructions for accurate resolution.
• Unlocked Revenue Opportunities: Guide customers to the right product or spare part through expert buying guides and instant recommendations, seamlessly connecting to e-commerce systems.
• Empowered Agents: When automation reaches its limit, Mavenoid ensures seamless handover to live support, providing agents with full conversation history and support from their own AI agent.
• Enterprise Scale, No Consultants Required: Mavenoid’s no-code platform gives teams the flexibility to build, optimize, and scale enterprise-grade experiences without extensive IT queues or consultant fees.

Key Functionalities

• Sync: Effortlessly sync content from sources like Zendesk, Salesforce, manuals, and websites to keep your assistant up to date.
• Integrate: Connect with existing tools such as CCaaS platforms, CRM, PIM, ERP, and IoT systems to streamline support and enable smarter automation.
• Scale: Scale translations, apply conditional logic to tailor experiences, and deliver consistent support across languages, markets, and models.
• Publish: Deliver the same quality support experience across all voice and digital channels without duplicating effort.
• Optimize: Use Mavenoid’s analytics to uncover every step of the support journey and act fast on insights with the no-code builder.

What Customers Say About Mavenoid

Girish Agarwal, Director AI Lab at Husqvarna Group, notes, “Mavenoid gives us the ability to scale automated support to all our markets without losing the local and personal touch Husqvarna is known for.” Derek Carder, COO of Frontpoint, highlights Mavenoid’s focus on customer satisfaction and resolution. John Brine, VP at Irrigreen, mentions savings of $160k due to Mavenoid’s self-service resolution capabilities.

Additional customer testimonials include:

• Reducing incoming inquiries by a large percentage
• Ease of use and intuitive interface requiring no coding skills
• Excellent support during the entire process
• Seamless integration and continued support

Secure & Compliant

Mavenoid is ISO 27001 certified, SOC 2 Type II audited, and fully compliant with GDPR, HIPAA, and WCAG standards, ensuring built-in security, data privacy, and governance at every layer.

Why is Mavenoid important?

Mavenoid transforms product support into a growth engine by resolving complex technical issues, providing expert guidance, and enabling seamless integration with existing systems. It allows companies to:

• Reduce costs through AI-driven automation
• Improve customer satisfaction with instant, 24/7 support
• Unlock new revenue opportunities by guiding customers to the right products
• Empower agents with AI assistance and full conversation history

Where can I use Mavenoid?

Mavenoid can be used across various industries and for different product types. Some examples include:

• Consumer companies
• Industrial companies
• Medical device manufacturers
• Retailers

Conclusion

Mavenoid's AI-powered platform offers a comprehensive solution for product CX, combining automation with expert understanding to deliver exceptional support experiences and drive business growth. By focusing on resolution, precision, and ease of use, Mavenoid empowers companies to scale their support operations efficiently and effectively.