Loman AI

What is Loman AI?

Loman AI is a cutting-edge voice AI platform specifically designed for the restaurant industry. It serves as a 24/7 AI phone answering system that handles customer calls, takes orders, manages reservations, answers frequently asked questions, and even processes payments—all without human intervention. By integrating seamlessly with popular Point of Sale (POS) systems like Square, Toast, SpotOn, and Clover, Loman AI ensures that orders and reservations are synchronized in real-time, streamlining operations and reducing errors.

How Does Loman AI Work?

Loman AI uses advanced natural language processing (NLP) and speech recognition technologies to understand and respond to customer inquiries naturally and accurately. When a call comes in, the AI greets the caller, identifies their intent (e.g., placing an order, making a reservation, or asking a question), and guides them through the process. For orders, it can upsell items, confirm details, and securely capture payment information over the phone. The system also includes a dashboard where restaurant owners can monitor live calls, view transcripts, track transactions, and analyze key revenue metrics.

Core Features of Loman AI

• 24/7 Phone Answering: Never miss a call, even during peak hours, with unlimited simultaneous call handling.
• Order Taking: Takes pickup and delivery orders and syncs them directly to your POS system.
• Reservation Management: Allows customers to book reservations via phone at any time, reducing wait times and improving customer satisfaction.
• Payment Processing: Securely accepts card payments over the phone, integrating with existing payment systems.
• FAQ Handling: Accurately answers common questions about menu items, hours, specials, and more.
• Dashboard Analytics: Provides real-time insights into call volumes, revenue, peak times, and order accuracy.
• Upselling Capabilities: Prompts customers with add-ons and popular combinations to increase average ticket size.

Who is Loman AI For?

Loman AI is ideal for restaurant owners and operators of all sizes, including single locations, multi-unit franchises, and enterprise brands. It is particularly beneficial for:

• Restaurants struggling with high call volumes during peak hours.
• Businesses aiming to reduce labor costs and improve staff efficiency.
• Establishments seeking to recapture lost revenue from missed calls.
• Operators wanting to enhance customer service with faster response times.

Why Choose Loman AI?

Loman AI offers several practical benefits:

• Revenue Boost: Converts every call into a potential sale, with upsell features increasing average order values.
• Cost Reduction: Cuts labor costs by reducing the need for dedicated phone staff; some users report savings of over 24%.
• Improved Efficiency: Keeps front-of-house staff focused on in-person guests, leading to faster service and fewer errors.
• Customer Satisfaction: Eliminates hold times and provides quick, accurate responses, enhancing the overall guest experience.
• Scalability: Easily adapts to multi-location operations, with centralized management through the dashboard.

Practical Use Cases

• Busy Pizzerias: Handles high order volumes during dinner rushes without additional staff.
• Fine Dining Restaurants: Manages reservations and answers menu questions professionally.
• Quick-Service Chains: Streamlines order-taking and payment processing for faster turnaround.
• Enterprise Brands: Provides consistent customer service across multiple locations with real-time analytics.

Loman AI has been successfully adopted by over 1,000 restaurants, with users reporting increased revenue, higher tips for staff, and reduced operational headaches. It is a turnkey solution that requires minimal setup and integrates with existing restaurant technology stacks.