Keatext

Keatext: AI-Powered Text Analytics for Enhanced Customer Experience

What is Keatext?

Keatext is an AI-driven text analytics platform designed to transform customer experience (CX) investments into tangible revenue opportunities. By aggregating feedback from various channels, including NPS surveys, reviews, support tickets, and contact center conversations, Keatext provides businesses with critical insights and AI-based recommendations to drive growth and improve customer satisfaction.

How does Keatext work?

Keatext leverages machine learning techniques to analyze open-ended text data, such as customer feedback. This allows businesses to gain a comprehensive understanding of customer issues, satisfaction drivers, and the impact of each stage of the customer journey on their bottom line. The platform identifies blind spots, enabling proactive problem-solving and preventing customer churn.

Key Features and Benefits:

• Unified CX Visibility: Gathers customer feedback from all sources into one platform, offering a holistic view of customer sentiment.
• Revenue Opportunity Identification: Pinpoints issues in customer feedback that lead to churn, turning them into revenue recovery opportunities.
• AI-Driven Decision Making: Provides AI-powered recommendations based on a comprehensive understanding of customer relationships.
• Integration Capabilities: Seamlessly connects with existing platforms to maintain a streamlined workflow.
• Focus Recommendations: A dedicated feature offering specific, actionable insights.
• Data Enrichment: Enhances the value of feedback data through additional context.

How to use Keatext?

1. Integrate Keatext with your feedback channels (NPS surveys, reviews, support tickets, etc.).
2. Keatext automatically analyzes the text data from these channels.
3. Explore the platform's dashboards to identify key themes, sentiment trends, and actionable insights.
4. Use the AI-driven recommendations to address customer issues and improve your customer experience.

Who is Keatext for?

Keatext is designed for:

• Marketing Teams: To refine marketing strategies based on customer feedback.
• Customer Experience (CX) Teams: To overhaul CX programs and make data-driven decisions.
• HR Teams: To understand and improve employee engagement.
• Product Management: Enhance product development strategies.
• Businesses of all sizes that want to turn customer feedback into business impact.

Customer Stories:

• Chris Gast, VP Customer Experience: "If you don’t have a voice of the customer solution influencing every corner of your company, Keatext is a brilliant place to start."
• Cyrine Ben Ncib, Marketing Specialist: "Keatext allowed us to overhaul our CX program and start from scratch...moving from assumption-based guesswork to data-driven, research-based decisions."
• Alisha Manion, Account Manager: "Instead of 8 hours, it takes me 10 minutes using Keatext."

Why Choose Keatext?

• Comprehensive Analysis: Keatext provides a complete understanding of customer issues, regardless of the feedback source.
• Actionable Insights: The platform delivers actionable insights that can be directly applied to improve the customer experience.
• Time-Saving: Keatext automates the analysis process, saving valuable time and resources.
• Data-Driven Decisions: With Keatext, businesses can make data-driven decisions that are based on real customer feedback.

Best way to improve customer experience?

The best way to improve customer experience is by actively listening to customer feedback and using that feedback to make data-driven decisions. Keatext provides the tools and insights needed to effectively analyze customer feedback and make informed decisions that will improve the customer experience.

Keatext helps companies like yours gain a competitive edge by making sure that your AI efforts are focused and fruitful. Start using Keatext today and see the difference it can make in your business.