Hyro

Hyro: Conversational AI for Healthcare

Hyro is a conversational AI platform designed to help healthcare organizations automate tasks, improve patient engagement, and gain actionable insights from every interaction. By deploying AI agents across various communication channels, including call centers, websites, mobile apps, and SMS, Hyro enables healthcare providers and payers to enhance efficiency, reduce operational costs, and provide better patient experiences.

What is Hyro?

Hyro is an AI platform that allows healthcare enterprises to automate communications and workflows. It leverages advanced AI to understand and respond to patient inquiries, schedule appointments, resolve FAQs, and more, all without requiring extensive training or manual intervention.

How does Hyro work?

Hyro works by deploying AI agents that are pre-loaded with core capabilities expected of fully onboarded employees. These agents can handle unlimited calls and messages, providing instant answers and directing complex inquiries to the right human agent. Key aspects of Hyro's functionality include:

• Adaptive Communications: Hyro’s AI agents adapt to the specific needs of each healthcare system, performing top-line skills to improve engagement, operational efficiency, and scalability.
• Call Center Automation: Hyro automates routine calls, directs complex calls to the appropriate agent, and deflects simple calls to SMS for self-service.
• Conversational Intelligence: The platform provides clear visibility into conversational data across all communication channels, allowing healthcare organizations to act confidently on insights and improve operational efficiencies.

Key Features and Benefits

• Automation of Repetitive Tasks: Hyro can resolve over 85% of repetitive tasks, freeing up staff to focus on more critical activities.
• Improved Patient Engagement: By providing instant answers and personalized support, Hyro enhances patient satisfaction and access to services.
• Operational Efficiency: Hyro helps streamline operations, reduce wait times, and lower operational costs.
• Scalability: The platform can handle unlimited calls and messages, ensuring that healthcare organizations can meet patient needs without being constrained by staffing limitations.
• Integration with Existing Systems: Hyro integrates with popular EMR (e.g., Epic), CRM (e.g., Salesforce), and telephony systems (e.g., Cisco), enabling seamless data exchange and workflow automation.

Responsible AI

Hyro places a strong emphasis on responsible AI, ensuring that its AI agents are engineered with patient safety in mind. The platform’s approach to responsible AI includes:

• Explainability: Providing full visibility into the logic pathways behind AI outputs.
• Control: Limiting the data sources used to formulate responses to prevent hallucinations and misleading information.
• Compliance: Adhering to patient and data security regulations.

Use Cases

Hyro can be used in a variety of healthcare settings to:

• Automate Appointment Scheduling: Automate every step of the appointment scheduling cycle.
• Provide IT Help Desk Support: Deflect IT tickets to self-service via SMS.
• Enhance Site Search: Improve site search results with precise GPT-powered interactions.
• Manage Prescriptions: Deliver instant prescription refills and status updates.
• Resolve FAQs: Provide lightning-fast answers to the most frequently asked questions.

Who is Hyro for?

Hyro is ideal for:

• Healthcare Providers: Including hospitals, clinics, and physician practices looking to improve patient engagement and streamline operations.
• Healthcare Payers: Including insurance companies seeking to enhance member experiences and reduce administrative costs.
• IT and Operations Teams: Aiming to reduce workload and optimize workflows.

Why choose Hyro?

• Rapid Time-to-Value: Hyro offers 60x faster time-to-value compared to building virtual assistants in-house.
• No Training Data Required: The platform comes pre-loaded with core capabilities.
• Award-Winning Technology: Hyro has been recognized for its innovative AI solutions in healthcare.
• Proven Performance: With an average automation rate of +85% and a 5.5X ROI within six months, Hyro delivers measurable results.

Hyro Customer Success Stories

• Healthcare organizations have saved approximately 4,000 hours per month through efficient call coverage.
• One organization saved $1,000,000 almost immediately by automating workflows with Hyro.
• Healthcare call centers have seen an 85% drop in abandonment rates and a 79% improvement in speed to answer using Hyro’s Smart Routing.
• Hyro achieved a 98% AI accuracy rate in answering patient questions correctly over 90 days.

Integrations

Hyro integrates with various systems, including:

• Epic EMR: Automate patient record identification, scheduling management, and prescription support.
• Salesforce: Automatically turn patient data into conversations that can seamlessly transfer to Salesforce Chat.

Conclusion

Hyro’s conversational AI platform is a game-changer for healthcare organizations looking to enhance efficiency, improve patient engagement, and reduce costs. By automating routine tasks and providing actionable insights, Hyro enables healthcare providers and payers to focus on what matters most: delivering high-quality patient care.

For healthcare enterprises looking to remain competitive and meet the evolving needs of their patients, Hyro offers a powerful and proven solution. What is Hyro? It's the future of healthcare communication.