Fyxit AI

What is Fyxit AI?

Fyxit AI is an AI-powered tech support platform designed to revolutionize IT support for schools and businesses. It acts as a frontline technician, resolving issues proactively before they escalate. By leveraging real-time device telemetry and AI-powered insights, Fyxit AI reduces support volume by 60%, allowing IT teams to focus on strategic projects.

Key Features of Fyxit AI

• Proactive Issue Resolution: Automatically handles routine issues like password resets, network diagnostics, and troubleshooting.
• Seamless Integration: Works with existing ticketing systems such as Incident IQ, Zendesk, and Freshdesk without requiring workflow changes.
• Instant Deployment: Can be deployed in minutes via Google Admin Console, requiring no training or complex integrations.
• Real-Time Diagnostics: Continuously monitors device performance, app usage, and network behavior to provide contextual support.
• Knowledge-Aware Escalation: Learns from existing help documents to respond in your organization's voice and submits structured support tickets with diagnostic context when issues cannot be resolved.

How Does Fyxit AI Work?

Fyxit AI operates through an AI-native platform that acts as a first responder for IT issues. It uses real-time diagnostics and an AI assistant to monitor device performance and surface issues before they become tickets. The platform can be deployed agentlessly within web browsers or via a Chrome extension, providing a dashboard and real-time monitoring capabilities.

How to Use Fyxit AI?

1. Deployment: Choose between agentless deployment (runs within web browsers) or Chrome extension deployment via Google Admin Console.
2. Integration: Connect Fyxit AI with your existing ticketing system.
3. Customization: Customize the platform with your organization's branding, colors, and messaging.
4. Monitoring: Use the real-time diagnostics dashboard to monitor device performance and resolve issues proactively.

Why Choose Fyxit AI?

• Time Savings: Reclaim 40% of IT teams' time by automating routine support tasks.
• User Empowerment: Empower over 100,000 users across school districts and businesses.
• 24/7 Availability: Provide instant support for networks, devices, and software at any time.
• Zero Training Required: Seamless integration with existing systems ensures no additional training is needed.

Who is Fyxit AI For?

Fyxit AI is ideal for:

• School Districts: Enhance tech support for students and staff, reducing downtime and frustration.
• Businesses: Streamline IT support processes and improve efficiency.
• IT Teams: Focus on strategic projects instead of routine support tasks.

Customer Testimonials

• Dr. Chantell Manahan, Director of Technology at Steuben County MSD K-12: "HubbleIQ has been an incredibly collaborative partner: responsive, affordable, and built for schools. The product is easy to manage, fits our needs and budget, and we're excited to roll it out district-wide."
• Marques Stewart, VP of Technology at Achievement First Charter Schools K-12: "HubbleIQ makes visible what used to be invisible…Once we identified students having technical issues at home, we provided students and families with instant technical support."

Frequently Asked Questions

How do you deploy HubbleIQ and FyxIt?

Two deployment options: 1) Agentless - everything runs within web browsers with no installation required, or 2) Chrome extension deployment via Google Admin Console or user invitations.

How does the knowledge base ingestion work?

Fyxit AI learns from your existing help documents to respond in your organization's voice, providing consistent and accurate support.

What kind of real-time visibility does HubbleIQ provide?

HubbleIQ offers real-time device telemetry and AI-powered insights, allowing IT teams to monitor device performance, app usage, and network behavior continuously.

How does HubbleIQ handle privacy and security?

HubbleIQ is designed with privacy and security in mind, ensuring that all data is handled securely and in compliance with relevant regulations.

How long does it take to deploy?

Fyxit AI can be deployed in minutes, with no training or complex integrations required.

What are the technical requirements?

Fyxit AI can be deployed agentlessly within web browsers or via a Chrome extension, making it compatible with a wide range of devices and systems.

How does FyxIt escalate issues it can't resolve?

When Fyxit AI cannot resolve an issue, it submits complete, structured support tickets with diagnostic context to the appropriate IT personnel.

Conclusion

Fyxit AI is a game-changer for IT support in schools and businesses. By leveraging AI-powered insights and real-time diagnostics, it transforms IT chaos into clarity, empowering IT teams to focus on strategic projects and providing users with instant, reliable support.