Help.center

Help.center: AI-Powered Customer Support Knowledge Base

What is Help.center?

Help.center is a comprehensive customer support knowledge base solution enhanced with ChatGPT, designed to provide customers with instant answers. It allows businesses to create their own yourcompany.help.center website, where customers can utilize AI search and deploy an AI chat widget to their websites for conversational support. The platform focuses on delivering instant solutions to customer inquiries using AI, thereby boosting customer satisfaction.

Key Features:

• AI-Powered Search: Enables customers to find answers quickly through intelligent search functionality.
• AI Chatbot: Offers conversational support, resolving queries in real-time.
• Self-Service Documentation Portal: Empowers customers to resolve issues independently.
• Shared Email Inbox: Facilitates efficient management and response to customer conversations.
• Automatic Learning: The AI continuously improves its knowledge base with each added or modified article.
• Multilingual Support: Provides support in multiple languages, ensuring consistent service across different customer demographics.
• 24x7 Availability: Offers round-the-clock customer support, even when support agents are unavailable.

How does Help.center work?

Help.center utilizes AI to understand and answer customer questions. The AI builds its knowledge from several sources:

• Help center articles
• AI FAQs
• External websites

Each time content is added or modified, the AI automatically learns and improves. This ensures that customers receive the most accurate and up-to-date information.

Benefits of Using Help.center:

• Reduced Support Tickets: AI resolves queries instantly, decreasing the number of tickets requiring human intervention.
• Increased Customer Satisfaction: Provides instant answers and self-service options, leading to happier customers.
• Branded Knowledge Base: Allows businesses to create a customized knowledge base with their own branding.
• Improved Efficiency: Streamlines customer support operations, freeing up support agents to focus on complex issues.

User Testimonials:

Companies using Help.center have reported significant improvements in customer satisfaction and support efficiency:

• Malte Prüser, Founder, Krater.ai: Praises the app for its user-friendly design.
• Suumit Shah, Founder, Dukaan: Highlights the immediate impact of Help.center, noting reduced setup time and soaring customer satisfaction rates.
• Travis B. Mitchell, travisbmitchell.com: Emphasizes the ease of use and the effectiveness of the smart search feature.
• Sibel Şengül, Customer Support, Micro.company: Appreciates the AI's ability to handle repetitive questions, allowing her to focus on more complex issues.

Frequently Asked Questions:

• What is Help.center? A customer support knowledge base solution powered by AI.
• Why should I use AI in a help center? To provide instant answers, reduce support tickets, and improve customer satisfaction.
• Can I import articles from Intercom or Zendesk? Yes, Help.center supports importing articles from other platforms.
• Can I connect with my own domain? Yes, you can connect Help.center with your own domain.
• How to improve the answers given by AI? By adding and modifying articles, the AI continuously learns and improves.
• Can I use content from my website in AI? Yes, Help.center can use content from your website to build its knowledge base.
• Does Help.center work using ChatGPT? Yes, Help.center is enhanced with ChatGPT to provide intelligent answers.
• How secure is my data and where is it located? Help.center prioritizes data security and stores data in secure locations.

Pricing:

Help.center offers a free forever plan, making it accessible to businesses of all sizes.

How to Get Started:

1. Create a Help.center account.
2. Import your existing knowledge base or create new articles.
3. Customize your knowledge base with your branding.
4. Deploy the AI chat widget to your website.

By implementing Help.center, businesses can empower their customers with self-service support, reduce support tickets, and improve overall customer satisfaction.