Fluidworks Onbi

Fluidworks Onbi: Voice-Guided Onboarding for SaaS Activation

What is Fluidworks Onbi?

Fluidworks Onbi is an AI-powered, voice-guided onboarding platform designed to convert SaaS sign-ups into paying customers in as little as 90 seconds. By offering personalized, hands-free onboarding experiences, Onbi significantly boosts user activation and engagement.

How does Fluidworks Onbi work?

Onbi uses an AI agent that crawls the user interface (UI) to create click-perfect playbooks that replicate the walkthroughs of top Customer Success Managers (CSMs). This agent communicates with users using a studio-quality voice and real cursor control, creating an experience similar to a live screen share. The platform also incorporates smart nudges and adaptive paths to guide users through advanced features, promoting deeper product adoption.

Key Features of Fluidworks Onbi

• Voice + Cursor Synergy: Provides a live demo-like experience with narration and cursor control.
• Dynamic Personalization: Tailors flows based on CRM/CDP data, adapting to user roles, plans, and lifecycle stages.
• Real-time Error Recovery: Detects and reroutes off-script clicks without causing friction.
• Self-Service Playbook Editor: Allows non-developers to update onboarding steps quickly.
• A/B Playbook Testing: Enables testing of different flows to maximize completion rates.
• Integration with Existing Stack: Offers instant hooks into popular platforms.

How to use Fluidworks Onbi?

1. Train: Provide a sandbox login and short walkthrough videos.
2. Personalize: Use CRM/CDP data to customize the onboarding experience.
3. Embed: Integrate Onbi into your application.
4. Guide: Let Onbi guide users through the product.
5. Optimize: Use A/B testing to refine the onboarding process.

Why choose Fluidworks Onbi?

Fluidworks Onbi stands out due to its ability to provide a human-like, interactive onboarding experience at scale. It eliminates the need for manual CSM intervention, reduces support queues, and drives product-led growth.

Who is Fluidworks Onbi for?

Fluidworks Onbi is designed for SaaS companies looking to:

• Improve user activation rates.
• Scale personalized onboarding experiences.
• Reduce reliance on customer support.
• Drive deeper product adoption.

Customer Voices

Robin Herzog, Head of GTM at Swapcard, notes that Fluidworks has made their product significantly more engaging and self-serve for customers, resulting in a boost in onboarding completion and product adoption.

Barry Blassoples, Head of Customer Support at Timetoreply, highlights how Fluidworks delivers precise, human-like product walkthroughs, ensuring customers feel confident and supported from the start.

Pricing Plans

Fluidworks Onbi offers flexible pricing plans:

• Start: $82/month (billed yearly) - Voice-only inbound agent, capped at 1,000 unique MAUs.
• Grow: $499/month (billed yearly) - In-app agent with voice, cursor control, analytics, and assisted onboarding, capped at 3,000 unique MAUs.
• Scale: $999/month (billed yearly) - Full product lifecycle coverage with multi-agent support, personalized demos, advanced voice, and enhanced analytics, capped at 10,000 unique MAUs.

Security

Fluidworks Onbi offers enterprise-grade security, including AES-256 encryption at rest, TLS 1.3 in transit, scoped API tokens, and optional on-prem deployment.

In conclusion, Fluidworks Onbi provides a cutting-edge solution for SaaS onboarding, leveraging AI and voice technology to enhance user activation, engagement, and product adoption. This innovative approach enables SaaS companies to scale personalized onboarding experiences and drive product-led growth effectively.