Certainly

Certainly: AI Agents & Chatbots to Transform Your Business

Certainly is an all-in-one AI solution designed to enhance customer experiences and streamline business operations through intelligent AI agents and chatbots. Trusted by over 500 clients, processing over 10,000,000 monthly conversations, Certainly helps businesses deliver faster responses, personalized interactions, and efficient support across various industries.

What is Certainly?

Certainly is a platform that allows businesses to build and deploy AI agents tailored to their specific needs. These AI agents can handle customer support, guide e-commerce shoppers, and drive marketing engagement across multiple channels. Certainly provides a comprehensive solution that integrates with existing software, automates routine tasks, and provides valuable insights to improve performance.

How Does Certainly Work?

Certainly's approach combines advanced AI with a hands-off implementation process:

1. Discovery: Certainly learns about your business, customers, and goals through a brief consultation.
2. Design: AI experts craft a custom solution tailored to your specific needs and brand voice.
3. Development: Certainly builds your AI agent using its proprietary platform, incorporating all necessary integrations.
4. Deployment: Certainly implements the solution across your chosen channels with minimal disruption.
5. Optimization: Certainly continuously monitors performance and makes improvements based on real interactions.

For those who want more control, Certainly offers an intuitive flow builder with a visual interface to customize conversations, add new capabilities, and fine-tune AI agent responses—no coding required.

Key Features and Benefits

• AI-Powered Customer Support: Resolve support tickets without human intervention, providing instant and accurate responses in multiple languages. Certainly's AI agents collect valuable customer data to continuously improve performance.
• E-Commerce Shopping Assistants: Guide customers through their buying journey with personalized product recommendations and instant answers to detailed questions, driving higher conversion rates.
• Marketing Engagement: Create consistent, personalized customer journeys across all touchpoints, including social media, email, website chat, and QR codes. Drive higher engagement, increased conversions, and stronger customer loyalty.
• Seamless Integrations: Integrate with existing software like Shopify, OpenAI, Zendesk, Google Analytics, and Klaviyo for enhanced functionality and data synchronization.
• Custom AI Agent Development: Build AI agents tailored to your specific business needs, ensuring personalized and effective customer interactions.

Why Choose Certainly?

• Improved Customer Experiences: Provide instant and personalized support, enhancing customer satisfaction and loyalty.
• Increased Efficiency: Automate routine inquiries and tasks, freeing up human agents to focus on complex issues.
• Enhanced Conversion Rates: Guide customers through the buying process, providing personalized recommendations and instant answers.
• Data-Driven Insights: Collect valuable customer data to continuously improve performance and optimize strategies.
• Minimal Workload: Certainly handles everything from building AI agents to integrating them with your systems.

Who is Certainly For?

Certainly is ideal for businesses across various industries, including:

• E-Commerce: Enhance the shopping experience and drive sales with AI-powered shopping assistants.
• Customer Support: Automate routine inquiries and provide instant support across multiple channels.
• Marketing: Engage customers with personalized journeys and consistent brand messaging.

Examples of Leading Companies Using Certainly

• Atlantic Pet Products: Achieved faster support and improved customer experience.
• QuadLock: Streamlined customer support with Certainly's CX platform.
• Rat & Boa: Transformed customer service with an AI agent built on the Certainly Platform.
• Fintiba: Redefined customer service in financial and insurance for international students.
• Feastables: Revolutionized customer experience with a custom AI agent.

How to Use Certainly

1. Request a Demo: Get a personalized demonstration of the platform and its capabilities.
2. Consultation: Discuss your business needs and goals with Certainly's AI experts.
3. Customization: Tailor the AI agent to your specific requirements and brand voice.
4. Integration: Implement the solution across your chosen channels with minimal disruption.
5. Optimization: Continuously monitor performance and make improvements based on real interactions.

Frequently Asked Questions (FAQ)

• What is an AI Agent? An AI agent is a digital assistant designed to interact with your customers, answer their questions, and help them complete tasks—instantly and at any time. Unlike chatbots, Certainly's AI agents are tailored to your business, providing personalized, human-like conversations.
• How much work must we do ourselves? Almost none. Certainly handles everything—from building tailored AI agents to integrating them with your systems—so you can start seeing results without adding to your team’s workload.
• Can the AI interact with customers across platforms? Yes. Certainly's AI solutions provide seamless engagement across chat, email, social media, and even QR codes.
• How quickly can we start seeing results? Most customers see measurable improvements within days of implementation—faster response times, reduced support tickets, and increased sales.

Certainly helps businesses leverage the power of AI to improve customer experiences, increase efficiency, and drive growth. With tailored AI agents and seamless integrations, Certainly provides a comprehensive solution for businesses looking to enhance their customer support, e-commerce, and marketing strategies.