Balto
Tool Overview
Balto is the #1 real-time guidance platform for contact centers, leveraging AI to empower agents with the right information at the right time. It provides instant insights, real-time guidance, and automated coaching to improve agent performance and customer satisfaction. Balto integrates with existing CRM and phone systems, offering features like QA Copilot for automated call scoring and BaltoGPT for natural language data exploration.
Key Features:
- Real-time guidance: equips agents with answers to customer's questions instantly.
- Automated coaching: identifies agents in need of coaching, prepares coaching sessions and pulls coachable calls.
- QA automation: Automates call scoring, identifies trends, and simplifies QA workflows, leading to reduced costs and improved efficiency.
Balto's AI-driven approach significantly improves key metrics like call resolution time, compliance adherence, and customer experience, making it an indispensable tool for modern contact centers. Increase supervisor's span of control, reduce QA costs, and manage your business faster with AI.
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