Arch

Arch: The Leasing OS for Luxury Multifamily Properties

What is Arch? Arch is an integrated leasing platform designed for large luxury properties, primarily in NYC. It consolidates every step of the leasing process, from the initial inquiry to the signed lease, into a single, user-friendly platform. This makes it an ideal tool for high-performance multifamily teams seeking to optimize their leasing operations.

Key Features and Benefits

• All-in-One Leasing Platform: Manage lead communications, tours, screenings, and leases all in one centralized location.
• Unified Messaging: Consolidate conversations from Zillow, StreetEasy, email, and SMS into a single, shared view.
• Smart Tour Scheduling: Automate tour scheduling with 24/7 self-scheduling and intelligent agent assignment.
• Applications & Screening: Enable applicants to submit documents, complete screenings, and sign digitally via a branded portal.
• Leasing Intelligence: Track key metrics such as conversion rates by agent, channel, and building to optimize performance and reduce vacancy.

How Does Arch Work?

Arch simplifies the leasing process through several key mechanisms:

1. Lead Management: Arch unifies all lead communications, regardless of the source, into a single thread, providing a comprehensive view of each prospect. This eliminates the need to switch between multiple platforms and ensures that no communication is missed.
2. Automated Scheduling: The platform allows prospects to schedule viewings directly from your website, without requiring agent coordination. The Smart Agent Routing feature automatically assigns tours based on availability, preventing double bookings.
3. Streamlined Applications: Arch's branded portal enables applicants to complete the entire application process online, including document uploads, e-signatures, and payments. This reduces paperwork and speeds up the application process.
4. AI-Powered Assistance: AI response suggestions help save time by providing message drafts tailored to your team's tone and past interactions.

Key Functionalities in Detail

• Tour Scheduling Made Easy:
  • 24/7 Self-Scheduling: Allow prospects to book tours anytime, directly from your website.
  • Smart Agent Routing: Automatically assign tours based on building, unit, and agent availability.
  • No-Show Reduction: Built-in confirmations and automated reminders minimize no-shows.
• Seamless Collaboration:
  • Unified Team Inbox: Centralize all lead communication into one shared inbox.
  • Smart Threads: Link every inquiry, reply, and internal note into a single thread per lead.
  • Multi-Channel Sync: Integrate Zillow, email, SMS, and phone calls into one place.
  • AI Response Suggestions: Use AI to assist with messaging, tailoring drafts to your team's style.
• Modern Leasing, Built-In:
  • Everything in One Place: From selecting a unit to signing forms and uploading ID, tenants complete the entire application in one portal.
  • Document Uploads: Collect and organize essential documents like licenses, pay stubs, and pet records.
  • E-Signatures: Require tenants to sign important forms and agreements digitally.
  • Custom Forms & Fields: Add custom questions and fields without development.
  • Integrated Screening: Streamline background and credit checks via preferred providers.
  • Pet Compliance: Ensure pet vaccinations, breed declarations, and signed affidavits are compliant.

Who is Arch For?

Arch is ideal for property managers of large, luxury multifamily buildings, especially those in competitive markets like NYC. It helps streamline operations, improve communication, and reduce vacancy rates.

Pricing

Arch tailors pricing based on the scale and complexity of your operations. Contact them for a personalized quote based on your specific needs.

Frequently Asked Questions (FAQ)

• What is Arch? Arch is an integrated leasing platform for luxury multifamily properties that combines scheduling, lead communications, applications, and reporting in one system.
• Can we use just parts of the platform? Yes, Arch is modular. You can use it for scheduling, applications, messaging, or all of the above.
• Does Arch integrate with our existing systems? Arch integrates with PMS tools, email systems, calendar providers, and screening partners.
• How customizable is the application portal? You control which documents are required, which forms are shown, and what compliance disclosures need to be signed.
• What reporting is available? Arch provides real-time visibility into your leasing funnel, from lead source performance to agent conversion rates.

In conclusion, Arch is a powerful leasing OS that can significantly improve efficiency and reduce vacancy rates for luxury multifamily properties. By automating scheduling, centralizing communications, and simplifying applications, Arch enables property managers to focus on delivering exceptional tenant experiences. What is the best way to unlock a smarter leasing workflow? Consider Arch.