Answerly

Answerly: AI Customer Support That Works 24/7

What is Answerly? Answerly is an AI-powered customer support solution designed to provide round-the-clock assistance to your customers. It allows you to train an AI agent using various data sources, enabling it to answer questions, collect data, and even book meetings on behalf of your business.

Key Features:

• Flexible Training Options: Train Answerly's AI in seconds using QA pairs, website content, Google Sheets/Docs, PDF/DOC/CSV files, text files, or YouTube videos.
• Seamless Data Collection: Create customized forms directly within the platform and let the AI agent guide users through them to gather necessary information.
• AI-Powered Meeting Booking: Embed a calendar directly within the chat interface, allowing customers to easily book meetings when needed.
• Integration with Multiple AI Platforms: Select from a variety of AI providers, including OpenAI, DeepSeek, Mistral, Anthropic, Gemini, OpenRouter, Azure, NVIDIA, Cerebras, and Groq.
• Knowledge Hub: Centralize and manage all the information about your business. Upload documents and PDFs to train your chatbot in the Knowledge Hub.
• Customization: Adjust the widget's look and feel to seamlessly blend with your website's design, and personalize the AI assistant's identity.

How Does Answerly Work?

Answerly utilizes a combination of AI models and data inputs to provide accurate and helpful responses to customer inquiries. The AI agent is trained using your provided data, which could include website content, FAQs, documents, and more. When a customer interacts with the chatbot, the AI agent analyzes their query and searches its knowledge base for the most relevant answer.

Here's a breakdown of the process:

1. Data Input: You provide Answerly with various data sources to train the AI agent.
2. AI Training: The AI agent processes the data and learns to understand common customer questions and their corresponding answers.
3. Customer Interaction: A customer interacts with the chatbot on your website or through a direct link.
4. Query Analysis: The AI agent analyzes the customer's query and identifies the key information.
5. Knowledge Search: The AI agent searches its knowledge base for the most relevant answer.
6. Response Generation: The AI agent generates a response based on the information it has found.
7. Data Collection (Optional): If needed, the AI agent can guide the user through a customized form to collect additional information.

What Problems Does Answerly Solve?

• 24/7 Customer Support: Provides immediate assistance to customers even outside of business hours.
• Reduced Support Costs: Automates responses to common questions, reducing the workload on your human support team.
• Improved Customer Satisfaction: Offers instant and accurate answers, leading to happier customers.
• Enhanced Data Collection: Streamlines the process of collecting customer data through customized forms.

Who is Answerly For?

Answerly is for businesses of all sizes that want to provide excellent customer support while reducing costs and improving efficiency. It is particularly useful for:

• E-commerce businesses: Answer customer questions about products, shipping, and returns.
• SaaS companies: Provide technical support and onboarding assistance.
• Service providers: Answer questions about pricing, availability, and booking procedures.

Customer Testimonials:

• Info7752A: "Nice product with amazing features and great support! ... In my search for a chatbot provider, I looked at various options, from cheap to very expensive, but for this price, Answerly is unparalleled!"
• MrsJohnsonscat: "I switched to Answerly about 6 months ago from other providers... Pleased with Facepop, I expected great integration and options... and got it!"
• Lesteroliver: "As an early adopter of the Answerly AI-powered live chat widget, I've been impressed with its capabilities. The platform is promising, especially with its rapid response times, crucial for customer satisfaction."

Pricing:

Answerly offers different pricing tiers to suit your needs. Check their pricing page for the latest information.

How to Use Answerly:

1. Sign up for an Answerly account.
2. Connect your data sources (website, documents, etc.).
3. Customize your AI agent's appearance and personality.
4. Embed the chatbot on your website or share a direct link.

Why Choose Answerly?

Answerly offers a comprehensive AI customer support solution with a wide range of features and integrations. Its flexible training options, seamless data collection capabilities, and integration with multiple AI platforms make it a powerful tool for businesses looking to improve their customer support and reduce costs.

By choosing Answerly, you can empower your business with AI-driven customer support that delivers results. Answerly stands out with its ease of use, robust integrations, and positive customer reviews, making it a solid choice for businesses aiming to improve customer support and efficiency. Its real-time data collection and gorgeous interface are also highlights mentioned by users.