AIPEX

AIPEX: Revolutionizing Guest Engagement with AI

What is AIPEX? AIPEX is an innovative AI platform designed to transform guest engagement for hotels, vacation rentals, and Airbnbs. Moving beyond traditional chatbots, AIPEX offers a comprehensive solution accessible through mobile phones, in-property Amazon Alexa devices, and PMS (Property Management System) unified inboxes, all powered by AI-driven messaging.

Core Features and Benefits

AIPEX provides a 3-in-1 AI platform that enhances both guest experience and operational efficiency:

• AI on Guest Phones: Delivers an AI Concierge experience directly to guests' phones. This empowers them with self-service options, reducing the need to constantly contact the host for assistance.
• AI on In-Property Devices: Utilizing devices like Amazon Alexa, AIPEX answers guest questions based on curated content. It also features digital signage to promote specific offerings.
• AI-Enabled Messaging: AI drafts responses to guest emails and texts, saving time and ensuring quicker response times.

How Does AIPEX Work?

AIPEX leverages AI to automate and personalize guest interactions at every touchpoint:

1. AI Concierge on Mobile: Guests access a menu of auto-organized options or ask questions directly. This provides instant access to important information, accessible to everyone in a group, not just the organizer.
2. Voice Control & Digital Signage: Standard Alexa hardware is equipped with hospitality-specific software. This allows guests to ask questions and receive answers informed by your curated content. Digital signage displays custom images and text, even when the device isn't in active use.
3. AI-Powered Guest Messaging: AIPEX supports unified inboxes and generates AI-drafted responses, integrating seamlessly with PMS providers like Guesty, Hostaway, OwnerRez, and Hostfully. Immediate notifications alert you to incoming messages with suggested replies.

Key Advantages of AIPEX

• Save Time: Automates many guest interactions, leading to a more efficient operation and happier guests with readily available information.
• Delight Guests: Exceeds guest expectations with personalized experiences, like video welcome messages and extensive curated information.
• Book More Nights: Identifies gaps in reservations and promotes stay extensions, encourages repeat bookings through notifications and digital signage.

AIPEX in Action: Real-World Impact

• Over 1,697,076 curated answers have been provided by AIPEX AI Concierges.
• AIPEX AI Concierge is being used in over 19,518 properties.

Who is AIPEX for?

AIPEX is ideal for:

• Hotels and Resorts: Provide a modern, efficient concierge service to all guests.
• Vacation Rentals: Enhance guest experience and streamline operations, even with limited staff.
• Airbnb Hosts: Scale operations and improve guest satisfaction with automated communication.

Why choose AIPEX?

AIPEX stands out due to its:

• Comprehensive Platform: It encompasses mobile, in-room devices, and messaging.
• Ease of Use: Get started in less than 10 minutes.
• Cost-Effectiveness: Free for up to 5 properties.
• Privacy Protection: In-property devices are locked down and designed to protect guest privacy.

Conclusion

AIPEX represents the future of guest engagement in the hospitality industry. By leveraging AI across multiple channels, AIPEX enhances guest experience, streamlines operations, and drives revenue. It's a comprehensive solution designed to meet the evolving needs of hotels, vacation rentals, and Airbnb hosts. Best way to improve the guest experience and increase property occupancy with innovative AI solutions like AIPEX.