SearchUnify

SearchUnify: The Enterprise Agentic AI Platform for Next-Gen Customer Support

What is SearchUnify?

SearchUnify is an enterprise-level Agentic AI platform designed to revolutionize customer support and knowledge management. It unifies data, leverages intelligent agents, and automates workflows to empower teams, drive smarter decisions, and build scalable knowledge systems, all securely hosted in the cloud.

Key Features and Benefits:

• Unified Data: SearchUnify FRAG™ ensures your data becomes the foundation of success by unifying various data sources.
• Optimal Model Selection: Choose the best mix of Large Language Models (LLMs) with Bring Your Own LLM (BYOLLM) to tailor results to your specific goals.
• Operational Resilience: A robust, multi-layered framework secures every stage of the AI lifecycle.
• Ethical Autonomy: Built-in governance and guardrails ensure AI operates ethically, fostering user confidence.
• Prebuilt AI Agents: Accelerate outcomes with prebuilt AI agents tailored for specific enterprise needs.

AI Agents Engineered for Your Business Functions

SearchUnify offers a range of AI agents designed to address specific business needs:

• IT: Proactive IT support and infrastructure monitoring for faster incident resolution and enhanced security.
• Marketing: AI agents drive hyper-personalized campaigns and real-time performance optimization for higher ROI.
• Customer Support: Scalable Agentic AI delivers faster resolutions, higher CSAT, and lower operational costs.
• Sales: AI-driven lead qualification and actionable insights accelerate the sales funnel.
• Human Resources: Intelligent agents optimize talent acquisition and enable data-driven workforce management.

AI Agents for Customer Support

SearchUnify provides a comprehensive suite of AI agents specifically for customer support, including:

• AI Support Agent: Delivers personalized self-service with instant access to relevant knowledge.
• AI Competency Agent: Automates complex case resolution with AI-driven troubleshooting.
• AI Knowledge Agent: Facilitates AI-powered article creation and knowledge base management.
• AI Escalation Manager: Predicts and prevents escalations with proactive resolution strategies.
• AI Case Quality Auditor: Maintains peak support performance and compliance with real-time data-driven audits.
• AI Workflow Automation Agent: Enables intelligent handoffs and context-rich routing.
• AI Feedback Analyst: Aggregates feedback and turns it into actionable insights.
• AI Proactive Support Agent: Anticipates customer needs with early alerts and trend analysis.
• AI Agent Partner: Empowers support teams with real-time case summarization and recommendations.

How SearchUnify Works: The Architecture

SearchUnify uses a versatile, secure, cloud-hosted ecosystem of prebuilt AI Agents that leverage SearchUnify FRAG™ and 100 out-of-the-box tools to unify data and integrate CRUD capabilities to the system.

Transform Customer Support Outcomes

• Enhance Self-Service Experience: Unify data sources for intuitive self-service and quick query resolution.
• Deliver Empathetic AI Support: Delight customers with personalized AI-driven support.
• Augment Support Efficiency: Automatically triage and route tickets for faster resolutions.
• Sustain Service Excellence at Scale: Automate routine queries and assist reps for consistent support.
• Fuel Knowledge-Centered Support: Implement proactive support programs by embedding automated knowledge capture.
• Maximize Customer Service ROI: Measure and showcase ROI in your support ecosystem.

Real-World Customer Success Stories

SearchUnify has a proven track record of success with numerous clients. Here are a few examples:

• EBSCO: Improved content discoverability and user engagement, resulting in a 125.8% growth in Academy content views.
• ABBYY: Maximized self-service effectiveness and knowledge base utility, leading to a 102% increase in self-service resolution rate.
• Automation Anywhere: Accelerated knowledge delivery and reduced content creation effort, with a 57% boost in knowledge creation.
• Accela: Improved conversational support accuracy, resulting in a 99.7% support cost savings.
• Cornerstone OnDemand: Achieved a surge in self-service resolution and improved agent efficiency.

Industry Recognition

SearchUnify has received numerous accolades, including being recognized as a Strong Performer in the Forrester Wave™ for Knowledge Management, a Leader in the IDC MarketScape for Knowledge Discovery, and a Gold Medalist in the Enterprise Search Data Quadrant Report.

Getting Started with SearchUnify

To begin your AI transformation, you can:

• Book a Demo: Experience AI in Action to discover how SearchUnify streamlines complex workflows.
• Try it Free: Explore SearchUnify’s platform capabilities with a risk-free trial.
• Talk to an Expert: Consult for tailored use cases and deep technical insights.

Conclusion

SearchUnify is the enterprise agentic platform that empowers customer support teams and transforms knowledge into action. By leveraging AI agents, unifying data, and automating workflows, SearchUnify helps organizations enhance self-service, improve agent efficiency, and drive higher customer satisfaction. What is impressive about SearchUnify is its capacity to work with diverse LLMs, offering versatility. How to use SearchUnify? The platform offers comprehensive services ranging from demo to free trial to personalized consultations. For companies looking to maximize the AI to streamline customer support and knowledge management, SearchUnify is a compelling choice. Why is SearchUnify Important? In today's fast-paced digital landscape, AI is revolutionizing customer service and SearchUnify is at the cutting-edge.