1440.io
Overview of 1440.io
What is 1440.io?
1440.io is an AI-powered omnichannel engagement suite designed for Salesforce, enabling businesses to unify customer conversations across various channels. It provides tools for messaging, translation, reputation management, and commerce, all natively within the Salesforce environment.
Key Features:
- Messaging Studio: Centralize messaging from Instagram, Google RCS, WhatsApp, and TikTok into a single Salesforce workspace.
- Translation Studio: Offer real-time translation in over 100 languages for cases, knowledge articles, emails, and chats.
- Reputation Studio: Consolidate customer feedback from Google, Bazaarvoice, app stores, and more directly within Salesforce.
- Commerce Studio: Coordinate inventory, shipping, and post-purchase support across leading commerce platforms in Salesforce.
How to Use 1440.io:
- Salesforce Integration: 1440.io is built natively for Salesforce, ensuring seamless integration.
- Channel Activation: Connect your messaging channels (Instagram, Google RCS, etc.) to the Messaging Studio.
- AI Agent Setup: Use AI Agents to qualify customers, schedule appointments, and handle routine requests.
- Mobile App: Manage conversations on the go with the 1440 Mobile App available for iOS and Android.
Why is 1440.io Important?
1440.io helps businesses improve time-to-value by streamlining customer engagement. It enhances customer satisfaction by providing personalized, real-time interactions in the customer's preferred language. Furthermore, AI-powered automation reduces support costs and improves agent efficiency.
Where can I use 1440.io?
- Customer Support: Resolve issues quickly and efficiently with AI-powered agents and real-time translation.
- Sales: Engage customers proactively with product recommendations and in-message purchasing options.
- Marketing: Manage and respond to customer reviews and feedback across multiple platforms.
Best way to optimize your contact center with 1440.io?
Leverage AI-powered agents for initial customer qualification and routing. Utilize translation services to provide support in multiple languages. Use the mobile app for on-the-go engagement.
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